Burnett Dairy Cooperative is looking for an organized, detail-oriented Customer Service Sales Support professional to join our Sales team. This position works closely with customers, brokers, and our internal sales team to manage customer accounts, coordinate orders, maintain accurate information, and provide day-to-day sales support. This is a great opportunity for someone who enjoys working with customers, solving problems, managing details, and keeping multiple priorities moving. What You'll Do Customer Support Manage customer orders and communication, including account setup, invoicing, fulfillment, carrier coordination, and order changes Handle customer complaints and follow issues through to resolution Maintain accurate customer complaint records Assist with customer approvals, including credit recommendations, pricing, and forecasting Communicate payment requests to customers and brokers as needed Maintain customer portals and complete new-item setup and other required updates Sales Support Process monthly broker payments Manage customer deductions and assist the sales team with quarterly spending updates Review and approve freight compliance expenses Review and approve UPS expenses Manage and process customer sample requests Coordinate customer trade letters and price-change communications Support customer scorecard activities Data & Administrative Support Maintain accurate customer price lists Prepare reports and information for the sales team as needed Manage customer setup and activity within EDI systems Maintain accurate and confidential customer and company information What We're Looking For Bachelor's degree preferred, or at least 4 years of related experience and/or training 3+ years of customer service experience preferred Strong problem-solving skills and the ability to handle customer concerns professionally and tactfully Strong attention to detail and organizational skills Excellent written and verbal communication skills Proficiency with Microsoft Office and data management software Ability to manage multiple priorities and adapt to changing needs Regular and dependable attendance Physical Requirements Frequent computer use and repetitive motion Occasionally lift, push, pull, or stack up to 30 lbs. Occasionally climb, balance, stoop, kneel, or crouch Burnett Dairy Cooperative is looking for someone who takes pride in providing excellent customer service, works well with others, and can be counted on to keep important details organized and accurate.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person