Member Service Representative MRA-The Management Association 401(k) United States, Wisconsin, Janesville Sep 30, 2026

Member Service Representative

Rock Energy Cooperative

Janesville, WI Rock Energy Cooperative is looking for a Member Service Representative to work in Janesville, WI. The hours of operation are 7:30am-4:00pm, Monday through Friday. Pay range $20.00

• $25.

00 per hour based on skills and experience. REC provides comprehensive medical, prescription and dental benefits at a 85%/15% employee split, a 401K with an employer contribution of 4% and an employer funded pension plan. Apply today to join this friendly, fast-paced team! Essential Functions

Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed

Assist with member billing needs including transfers of service and general account questions

Collaborate and clearly communicate with other departments

Provides a positive member experience with fair, friendly and courteous service

Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily

Regular daily in-person attendance is required

Strong work ethic

Punctuality

Possess strong time management and problem-solving skills

Attention to detail is a must

Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus

Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed Qualifications

Consistently dependable

Conscientious

Friendly positive attitude

Currently have and must continue to maintain a valid driver's license

Have reliable transportation to and from work and other sites as referenced above. Knowledge Skills and Abilities

Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)

Ability to quickly learn new software programs

Bi-lingual in Spanish preferred

Basic math skills

Ability to navigate multiple software interfaces simultaneously

Ability to multi-task

Knowledge and ability to use office equipment

Ability to professionally communicate verbally, non-verbally and in writing Experience

2+ years' experience in customer service

Experience using Microsoft Windows

6 months' experience working in an office environment preferred Education

High School Diploma or Equivalent required Schedule

This is an in-person position

Monday

• Friday
• Excluding some holidays
  7:30 am
• 4:00 pm
• Pre-employment drug-testing and physical required Member Service Representative
  Rock Energy Cooperative
  Janesville, WI Rock Energy Cooperative is looking for a Member Service Representative to work in Janesville, WI. The hours of operation are 7:30am-4:00pm, Monday through Friday. Pay range $20.00
• $25.

00 per hour based on skills and experience. REC provides comprehensive medical, prescription and dental benefits at a 85%/15% employee split, a 401K with an employer contribution of 4% and an employer funded pension plan. Apply today to join this friendly, fast-paced team! Essential Functions

Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed

Assist with member billing needs including transfers of service and general account questions

Collaborate and clearly communicate with other departments

Provides a positive member experience with fair, friendly and courteous service

Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily

Regular daily in-person attendance is required

Strong work ethic

Punctuality

Possess strong time management and problem-solving skills

Attention to detail is a must

Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus

Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed Qualifications

Consistently dependable

Conscientious

Friendly positive attitude

Currently have and must continue to maintain a valid driver's license

Have reliable transportation to and from work and other sites as referenced above. Knowledge Skills and Abilities

Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)

Ability to quickly learn new software programs

Bi-lingual in Spanish preferred

Basic math skills

Ability to navigate multiple software interfaces simultaneously

Ability to multi-task

Knowledge and ability to use office equipment

Ability to professionally communicate verbally, non-verbally and in writing Experience

2+ years' experience in customer service

Experience using Microsoft Windows

6 months' experience working in an office environment preferred Education

High School Diploma or Equivalent required Schedule

This is an in-person position

Monday

• Friday
• Excluding some holidays
  7:30 am
• 4:00 pm
• Pre-employment drug-testing and physical required Notify me of jobs like this