Custom Orders Representative Uline Inc., a leader in shipping and packaging supplies, seeks a detail-oriented Custom Orders Representative to support our Supply Chain, Logistics & Procurement operations within the Customer Service & Support team. In this role, you'll manage complex and custom product orders, create accurate quotes, coordinate with supply chain and procurement, and ensure on-time delivery for our business customers across North America. You'll leverage strong communication and data-entry skills while collaborating in Uline's results-driven, growth-focused culture with robust training and career advancement opportunities. Responsibilities Serve as primary contact for custom and special-order requests for shipping and packaging products. Review customer specifications, pricing, and lead times to create accurate custom order quotes. Coordinate with supply chain, procurement, and production teams to confirm feasibility and delivery timelines. Enter and maintain detailed order data in ERP/CRM systems with high accuracy. Track order status, proactively communicate updates, and resolve issues or delays. Collaborate with sales and account managers to support key customer accounts. Analyze order patterns and feedback to recommend process improvements. Ensure all orders comply with internal policies, quality standards, and customer requirements. Required Skills Customer service Order management ERP/CRM systems Data entry accuracy Supply chain coordination Logistics fundamentals Written and verbal communication Problem solving Time management Microsoft Excel