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QE
QPS Employment Group
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Wisconsin data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in Wisconsin
-0% projected decline
Job Description
Job Description Position Title:
Customer Service Representative Wage:
$18.00/hourShift:
1stHours:
7:00am- 3:00pm Reached a dead end at your current job?
Customer Service Representative Responsibilities:
- Retrieve customer data through various electronic formats (email, EDI, etc.)
- Processes purchase orders and forecasts from customers
- Acknowledge customer purchase orders
- Answer phones and interface with customers on a regular basis to address questions and requests
- Work with Sales to address pricing accuracy and any changes
- Work with the planning team to review orders for quantity and due date
- Create / print die shop CO's as directed by Tool & Die Manager
- Maintain work area and equipment in a clean and orderly condition and follow prescribed safety regulations Requirements for
Customer Service Representative:
- High School Diploma or GED with at least one year previous experience in an office environment; Associate's degree with customer service experience preferred
- Ability to read and write English, following verbal instructions and using simple math
- Computer literate, including Microsoft Office
IND043 QPS
Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS?- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers!