About Us DLT Trading is a leading online retailer specializing in premium knives, including being one of the largest global dealers of Chris Reeve Knives. We're a close-knit, fast-paced team of about a dozen people who take pride in exceptional products and customer service. Job Summary DLT Trading is looking for a motivated, detail-oriented Customer Service Representative to join our team. You'll be the first point of contact for our customers — helping them find the right gear, resolving issues, and making sure every interaction reflects the quality and expertise our brand is known for. What You'll Do Respond promptly and professionally to customer inquiries via phone, email, and chat Collaborate with the sales team to understand customer needs and recommend the right products Resolve complaints efficiently, escalating when needed to ensure a positive outcome Provide product information, process orders, and follow up on deliveries Participate in ongoing training to build product knowledge and sharpen service skills Support the team with related tasks as needed What We're Looking For Knife knowledge is a must. You should have genuine interest in and familiarity with premium knife brands such as Benchmade, Spyderco, Chris Reeve, Hinderer, and Microtech. Prior customer service experience preferred, but not required Strong team collaboration skills Excellent verbal and written communication, with strong active-listening skills Comfortable using AI tools to support and strengthen customer responses, while understanding that AI is an aid — not a substitute for personal judgment and genuine communication Proficient with computer systems and standard customer service software Able to manage multiple tasks at once without losing attention to detail A positive attitude and real enthusiasm for helping customers succeed Benefits

• Competitive pay based on experience
• PTO, 401k, employee discounts, annual bonus
• A friendly, small-team environment where your work is visible and valued
• Opportunity to grow with a well-established, respected company in its industry Schedule 8-hour shifts, Monday-Friday, day shift Join us in delivering the kind of service that keeps customers coming back!

Pay:

$16.75 - $23.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Work Location:

In person