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HI
Herker Industries, Inc.
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Wisconsin data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in Wisconsin
-0% projected decline
Job Description
Job Overview We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, be detail-oriented, and have the ability to handle multiple tasks efficiently. This position offers an engaging work environment where your interpersonal skills and problem-solving abilities will directly contribute to our company's success. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat Provide accurate information about products and services, assisting with client needs and concerns Handle outbound calling campaigns to follow up with clients or promote new offerings Maintain detailed records of customer interactions through data entry in ERP system Assist in resolving customer issues by analyzing problems and offering effective solutions Collaborate with team members to improve service quality and streamline support processes Uphold excellent phone etiquette and communication skills during all customer interactions Skills Proven experience in customer support, client services, or production planning roles Strong communication skills, both verbal and written, with a focus on professionalism Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills Ability to perform data entry accurately and efficiently, including typing at a fast pace Good analysis skills for troubleshooting issues and providing effective resolutions Excellent phone etiquette, active listening, and problem-solving skills This role is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering outstanding customer service. Herker Industries is an