Company Overview Lindstrom Equipment is a family operated agricultural machinery and parts dealership. They specialize in selling and servicing farm equipment, parts and implements from top brands, such as CLAAS, Fendt and JCB. Lindstrom Equipment continues to grow with locations in Modena, Menomonie, Watertown and Tomah.

Responsibilities:

• Provide friendly, professional, and responsive customer service through phone, email, chat and other communication channels
• Answer questions about products, pricing, availability, orders, shipping and delivery
• Provide quick and accurate quotes upon request
• Help customers place, update, or cancel online orders - both domestically and internationally
• Monitor orders and provide timely updates regarding order status and shipments
• Resolve customer concerns involving delayed, missing, incorrect or damaged orders
• Process returns, exchanges, refunds and replacements while following company policies
• Listen carefully to customer needs and determine the best solution to resolve issues
• Handle difficult or upset customers with patience, empathy and professionalism
• Communicate with internal teams, including sales, warehouse, fulfillment and shipping
• Follow up with customers when needed to ensure their concerns have been fully resolved
• Maintain accurate customer and order information
• Identify recurring customer questions or concerns and share feedback with management
• Provide a positive and helpful customer experience at every interaction
• Other tasks as assigned by the

Manager Requirements:

• High School diploma or equivalent is required
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Friendly, patient, and professional approach to customer interactions
• Excellent listening and problem-solving skills
• Strong attention to detail
• Proficient with computers, email, online chat, and customer service systems
• Ability to manage multiple customer requests while maintaining accuracy
• Ability to work independently while also collaborating effectively with a team
• Dependable, positive and committed to providing excellent customer service
• Ability to lift 40 pounds
• Ability to work Monday-Friday, 7:30-5:00, plus occasional Saturdays, 8:00-12:00 Expected hours: 45.

0 per week

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person