An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Service Advisor Aeschbach Automotive LLC Middleton, WI Job Details Full-time $90,000 - $130,000 a year 3 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave 401(k) matching Employee discount Retirement plan Qualifications Service writing Customer relationship building Automobile maintenance requirements Client rapport building Auto service management Presentation skills Cost estimates Full Job Description
EXPERIENCED AUTOMOTIVE SERVICE ADVISOR
Aeschbach Automotive - Middleton, WI We're growing, and we're looking for an experienced Service Advisor who knows how to run a busy service drive, communicate with customers, and keep work moving through the shop. This is not an entry-level position. We're looking for someone who already understands the automotive repair industry and is ready to bring their experience to a strong, growing team.
WHO WE ARE
Aeschbach Automotive is a fast-growing, independent automotive repair shop focused on doing things the right way.
We believe in:
Honest recommendations and educating our customers High-quality repairs backed by a 3-year/36,000-mile warranty A clean, organized, professional shop Strong communication between advisors and technicians Taking care of our customers and each other Building a team of people who take pride in what they do We're a $3M+ operation with a strong reputation, a growing customer base, and big plans for what comes next.
WHAT YOU'LL DO
You'll own the customer experience from drop-off to delivery.
That means:
Greet customers and understand their concerns Build and present estimates confidently Educate customers on inspection findings and repair recommendations Sell needed maintenance and repairs without high-pressure tactics Communicate clearly and consistently throughout the repair process Work closely with technicians to keep jobs moving Manage approvals, declined work, follow-ups, and scheduling Keep your repair orders organized and accurate Handle multiple vehicles and priorities without losing track of the details Make sure customers leave feeling informed and taken care of
WHO WE'RE LOOKING FOR
You already know what it takes to be a successful Service Advisor. You can talk to the customer who knows absolutely nothing about cars just as comfortably as you can talk to an experienced technician. You're organized. You follow through. You know how to prioritize. You can handle a busy day without letting the chaos take over. Most importantly, you take ownership. We want someone who sees what needs to be done and handles it.
EXPERIENCE
Automotive Service Advisor experience is required. We're looking for someone with: Proven experience advising in a professional automotive repair environment Strong understanding of automotive maintenance and repair Experience building and presenting estimates Confidence discussing recommendations and asking for the sale Strong phone, text, and in-person communication skills Ability to manage multiple repair orders at once Experience with Tekmetric or similar shop management software is a plus
WHAT SUCCESS LOOKS LIKE HERE
You build trust with customers. You communicate well with technicians. You follow up when you say you will. You keep your work moving. You don't wait for someone else to solve every problem. And you understand that being a great Service Advisor isn't just about selling work. It's about creating an experience that makes customers want to come back.
WHAT YOU GET
$80,000-$120,000+ earning potential Monday-Friday schedule No weekends Health and dental benefits
SIMPLE IRA
with company match Paid time off and holidays Paid training Uniforms and shoe allowance Clean, professional work environment Established customer base Strong technician team Opportunity to grow as the company continues to grow
READY FOR SOMETHING BETTER?
If you're already a strong Service Advisor and you're looking for a shop where you can earn well, take care of customers, work with a solid team, and build something long-term , we want to talk to you. Apply today. We'd love to meet you.
Pay:
$90,000.00 - $130,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Parental leave Retirement plan
