Customer Service Rep

• Part Time (30 hours/week)
• Monroe Bank First Monroe
• Monroe, WI 53566 Apply Apply Description Why Work at Bank First At Bank First, we're not just a bank—we're a community.

Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the "Best Banks to Work For". We combine professional excellence with a culture that truly values people. When you join Bank First, you're joining a team that invests in your growth, supports your well-being, and celebrates your contributions. Why You'll Love Working Here Imagine a workplace where: Your career growth is supported through training, mentoring, and advancement opportunities Flexibility allows you to balance work and life without compromise Your contributions directly impact guests and communities you care about You're part of a culture built on respect, collaboration, and empowerment At Bank First, you don't just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love. About the

Role:

Customer Service Representative (CSR) As a CSR, you're the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals. You'll handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care. Key Responsibilities Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs) Process teller transactions and balance your cash drawer accurately Update customer information and assist with account research Help guests with fraud or unauthorized transactions Manage debit card requests and safe deposit box services Prepare wire transfer documents Follow bank policies and federal regulations #INDBF Qualifications What We're Looking For High school diploma or equivalent Customer service experience required; cash handling preferred Strong communication and interpersonal skills Proficiency in Microsoft Word and Excel Excellent organizational skills About Bank First Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value. Our Culture & Vision We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike. Our Values Relationship Based | Community Focused | Innovative Solutions | Value Driven Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day. Share job details to