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RM
Rural Mutual Insurance - Jared Nelson Agency
Customer Service Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Wisconsin data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in Wisconsin
-0% projected decline
Job Description
Overview Join our dynamic team as a Customer Service Associate and become the friendly, knowledgeable voice that helps clients navigate their needs with confidence! In this energetic role, you will deliver exceptional customer support through multiple channels, ensuring every interaction leaves a positive impression. Your enthusiasm and communication skills will drive customer satisfaction and foster lasting relationships, making a real difference in our clients' experience. This paid position offers an exciting opportunity to develop your sales, technical proficiency, and client service expertise in a fast-paced environment. Duties Provide outstanding customer support via phone, email, and chat by addressing inquiries promptly and professionally Assist clients with product information, quote processing, billing questions, claims and troubleshooting issues Conduct outbound calling to follow up on customer requests, gather information, or scheduling appointments Manage data entry tasks accurately within CRM systems and maintain detailed records of customer interactions Demonstrate excellent phone etiquette and communication skills to resolve problems effectively and enhance client satisfaction Collaborate with team members to improve service processes and ensure consistent client communication across channels Qualifications Proven experience in customer support positions is highly preferred Strong organizational skills with the ability to multitask efficiently in a fast-paced setting Proficiency in Microsoft Office applications (Word, Excel) and basic computer skills for data entry and client management Excellent written and verbal communication skills with a focus on clarity and professionalism Technical proficiency to quickly learn new software tools Demonstrated problem-solving abilities to resolve customer concerns effectively and professionally Enthusiasm for helping clients succeed is essential Wisconsin Property/Casualty Insurance License, or the willingness to obtain license Insurance background is a plus, but not required Must be able to pass background check Join us as a Customer Service Associate where your energy fuels exceptional service! We value your dedication to client satisfaction, your ability to communicate clearly, and your eagerness to grow professionally. This paid role is perfect for motivated individuals ready to make an impact through excellent customer support while honing valuable skills in a supportive environment.