Bilingual Customer Service & Order Fulfillment Specialist (English/Spanish) Join Our Team! Are you a customer-focused professional who thrives in a fast-paced environment? We're looking for a Bilingual Customer Service & Order Fulfillment Specialist to serve as the vital link between our customers, sales team, operations, and business partners. In this role, you'll take ownership of customer orders from entry through delivery while ensuring an exceptional customer experience every step of the way. If you enjoy problem-solving, collaboration, and making a direct impact on customer satisfaction, we'd love to hear from you! What You'll Do ✅ Process and manage domestic and international customer orders within our ERP system. ✅ Coordinate order fulfillment, tracking products from order entry through delivery. ✅ Verify product availability, pricing, shipping methods, and customer-specific requirements. ✅ Communicate proactively with customers regarding order status, delivery updates, and issue resolution. ✅ Partner with Supply Chain, Planning, Quality, Warehouse, and other teams to solve customer-related challenges. ✅ Manage Customer Service Requests (CSRs) and product-related concerns by gathering information, coordinating solutions, and ensuring timely follow-up. ✅ Build strong cross-functional relationships and identify opportunities to improve processes and customer experience. ✅ Maintain accurate customer data across ERP and other company systems. ✅ Route customer requests to the appropriate internal teams or affiliate locations. ✅ Support Accounts Receivable activities, including invoicing, collections, and account reconciliation assistance. ✅ Submit sample and documentation requests on behalf of the Sales team. ✅ Participate in ongoing training and professional development opportunities.

What We're Looking For Required:

Fluent in English and Spanish (written and verbal) Strong communication and customer service skills Ability to work collaboratively across multiple departments Detail-oriented with excellent organizational skills Adaptable and comfortable managing multiple priorities

Preferred:

Bachelor's Degree or 1-2 years of related customer service, logistics, manufacturing, or order management experience Experience with Microsoft Office, SAP, Batch Master, or similar ERP systems Knowledge of logistics, shipping, routing, carriers, and Incoterms Ability to perform basic business math and unit conversions Continuous improvement or Lean mindset Food industry experience Portuguese language skills are a plus Why You'll Love This Role Work with customers around the globe Be part of a collaborative, team-oriented environment Gain exposure to supply chain, logistics, sales, and operations Opportunity to drive process improvements and make a visible impact Develop valuable skills in customer relationship management and order fulfillment Work Environment This position is primarily office-based in a professional and comfortable work setting. The role is mostly sedentary, though occasional walking, standing, and light lifting (up to 10 lbs.) may be required. Some on-call availability may be needed. #

HP Pay:

$24.00 - $25.00 per hour

Work Location:

In person