Customer Service | CSR

Sales Service Representative Location:

Neenah Schedule:

8am - 430pm

Status:

Hourly $19/hr to start Overview We're looking for a customer-focused Sales Service Representative to join our client's team. In this role, you'll be the primary point of contact for customers handling quotes, processing orders, and ensuring a smooth experience from inquiry to delivery. Your ability to respond quickly, communicate clearly, and solve problems will directly impact customer satisfaction and business growth. What You'll Do

• Respond to customer requests for quotes and orders
• Review order details and specifications to ensure accuracy
• Enter product and order information into internal systems
• Provide product information, capabilities, and recommendations to customers
• Make proactive outbound calls to support existing accounts and develop new business
• Partner with scheduling and purchasing teams to prioritize and expedite orders
• Track order progress and keep customers informed on status updates
• Serve as the first point of contact for customer concerns and help drive resolution
• Act as a liaison between customers and internal teams, including production
• Participate in team meetings and follow established processes and reporting methods What We're Looking For
• Associate degree or equivalent experience preferred
• 2+ years of related customer service, sales support, or similar experience
• Printing industry experience is a plus
• Strong communication skills, both written and verbal
• Ability to manage multiple priorities and work independently
• Detail-oriented with a focus on accuracy and follow-through
• Problem-solving skills and a sense of urgency in meeting customer needs What Sets You Apart
• You're driven to exceed customer expectations
• You stay organized and keep things moving
• You communicate professionally and confidently with customers and internal teams
• You're proactive in identifying opportunities to grow business
• #IND7