Customer Care Representative

Sales & Customer Service About Us As a Cooperative, we are dedicated to our members, striving to deliver a best-in-class member experience and foster brand loyalty. We take pride in supporting the communities and members we serve by offering scholarship opportunities for high school students and adult members pursuing further education, as well as participating in community events and organizations. Membership in our Cooperative not only ensures superior service but also brings benefits to the entire community. Overview An ideal candidate is someone who embodies enthusiasm and positivity in every interaction. They are dependable and consistently deliver high-quality service, ensuring that members feel valued and heard. With a friendly demeanor, they create a welcoming atmosphere, making members feel comfortable and appreciated. Their member-first mindset drives them to go beyond the minimum to meet member needs, providing solutions and support with patience and empathy. This representative is not only a problem-solver but also an initiative-taking communicator, always striving to enhance the member experience. Responsibilities

• Drive new member sales and proactively cross-sell additional products and services.
• Engage with members by answering phone calls and emails, providing prompt and helpful support.
• Efficiently process member payments and address billing inquiries with accuracy.
• Keep member accounts updated and manage any service changes seamlessly.
• Troubleshoot common issues with products or services and handle equipment returns effectively.
• Educate members on product usage and follow up to ensure their satisfaction.

Education High school diploma or equivalent. Experience We are looking for candidates with previous experience in sales and customer service. Strong computer skills and proficiency in Microsoft Office Suite, particularly Excel and Word, are a must. Benefits In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement savings including both 401(k) and Pension plans. Health & Vision Insurance Dental Insurance Paid time off including vacation, sick, PTO, and holiday pay. Service discounts. Bonus benefits include well-being programs and incentives. Quarterly employee activities.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Shift:

Day shift Application Question(s): How many words per minute can you type? What software programs are you proficient in? Are you able to work in-person in New Auburn, WI without relocation?

Experience:

Sales and customer service: 1 year (Required)

Work Location:

In person