Customer Service Representative

Customer Service Representative Location:

New Berlin, WI Job Type:

Full‑

Time Department:

Customer Service Position Summary We are seeking a dependable and customer‑focused Customer Service Representative to join our team in New Berlin, WI . This role serves as a key point of contact for customers, providing timely support, order assistance, and issue resolution. The ideal candidate has strong communication skills, attention to detail, and experience working with ERP systems (preferred). Key Responsibilities Serve as the primary point of contact for customers via phone, email, and internal systems Process customer orders, returns, and account updates accurately and efficiently Enter and maintain customer data in the ERP system and CRM tools Respond to customer inquiries regarding pricing, product availability, order status, and billing Resolve customer issues and escalate complex situations as needed Collaborate with sales, accounting, and operations teams to ensure customer satisfaction Maintain accurate documentation and follow established service procedures Support continuous improvement efforts by identifying recurring issues or process gaps Required Qualifications High school diploma or equivalent 1-3 years of customer service or administrative experience Strong verbal and written communication skills Proficient with Microsoft Office (Outlook, Excel, Word) Excellent organizational skills and attention to detail Ability to multitask and work effectively in a fast‑paced environment Preferred Qualifications Experience using an ERP system (e.g., SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar) Prior experience in manufacturing, distribution, or order‑based environments Familiarity with CRM systems Associate's degree or higher Skills & Competencies Customer‑first mindset Problem‑solving and critical thinking Time management and prioritization Professionalism and teamwork Adaptability to changing priorities Job Type & Location This is a Contract to Hire position based out of New Berlin, WI. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Berlin,WI.

Application Deadline This position is anticipated to close on Apr 23, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.