Customer Care Specialist

Customer Care Specialist at Russell Tobin Customer Care Specialist at Russell Tobin in New Franken, Wisconsin Posted in 9 days ago.

Type:

full-time

Job Description:

Job Title:

Customer Care Specialist Locations:

Green Bay, WI, Pay Rate:

$18-20/hour

Schedule:

Monday-Friday 8a-9p and Saturdays 8a-5p. Typical shifts are 10a-7p, 11a-8p and 12p-9p CST. The Customer Care Specialist will handle basic customer calls related to the upcoming system conversion and the customer transition associated with the American National Bank merger. They will be responsible for initial diagnosis of issues and escalating to more senior representatives when needed. 1-2 years of experience in call handling Logging into accounts, escalating issues Some financial experience is preferred Benefits Info Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.