Apply Now Category:

Administrative & Customer Service Location:

Oshkosh, Wisconsin Work Type:

Contract to

Hire Salary:

$20

Salary:

$20

Work Model:

On-Site Reference #: 46389 We are seeking a Customer Service Representative to provide exceptional customer support through timely communication, accurate order processing, and proactive problem-solving. This role serves as a key liaison between customers and internal departments, ensuring a seamless customer experience from quote and order entry through shipment and post-sale support. Apply now!

Work Model:

On-site What You Will Do:

Respond to customer inquiries via phone, email, and other communication channels, providing professional and timely support regarding products, orders, shipments, billing, and account-related questions Process customer quotes, orders, returns, and account requests accurately within ERP, CRM, and e-commerce platforms while maintaining data integrity Coordinate order status updates, shipment tracking, production schedules, and delivery communications to keep customers informed throughout the order lifecycle Investigate and resolve customer concerns, shipping exceptions, and service issues in a timely and customer-focused manner Support customer documentation requests, including Certificates of Analysis (COAs), Safety Data Sheets (SDSs), and other required records Collaborate with Sales, Marketing, Operations, Shipping, Accounting, and other internal teams to ensure customer needs are met and issues are resolved efficiently Maintain detailed customer records, prepare reports, and contribute to continuous improvement efforts that enhance customer satisfaction and operational effectiveness What You Will Need to

Be Successful:

High school diploma or equivalent required Previous customer service experience and experience in manufacturing, distribution, industrial, or business-to-business (B2B) environments preferred Experience using ERP and CRM systems preferred Excellent verbal and written communication skills, strong customer service and relationship-building abilities Proven problem-solving and conflict-resolution skills with the ability to work independently or collaboratively in a team environment Proficiency with Microsoft Office, including Outlook, Excel, and Word Strong organizational skills with the ability to manage multiple priorities, high attention to detail, and a commitment to accuracy

Benefits Overview:

401k Major health insurances Employee Stock Ownership Plan ( ESOP ) Click here for a complete list of benefits Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com. Apply Now "

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• About Palmer Group At Palmer Group, making lives better is at the core of everything we do.

For nearly three decades, we have partnered with organizations and individuals to provide thoughtful talent and business solutions that empower careers and drive growth. As an employee-owned company grounded in strong ethics and values, we are committed to building lasting relationships and delivering results. Contractors working through Palmer Group are eligible to become employee-owners, giving them a stake in our shared success, and enjoy benefits including health insurance, PTO, and 401(k) options. Learn More Palmer Group Resumes Recruiter resumes@thepalmergroup.com 515-225-7000 Don't miss out on the latest openings Receive real-time, personalized job alerts via text or email. Sign Up for Job Alerts (opens in new tab) Join Our Talent Network Send us your resume, and we'll connect you with opportunities that match what you're looking for. Submit Your Resume Share this job Share on Facebook Share on Linkedin Share on Email