We are looking for a Customer Service Representative to support a non-profit organization in Racine, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and handling a steady flow of customer interactions in a service-focused environment. The person in this role will manage inquiries, process orders accurately, and provide dependable support across inbound and outbound communication channels.

Responsibilities:

• Respond to incoming customer calls with professionalism and provide clear, helpful information.
• Assist individuals with questions, concerns, and service requests while delivering a positive customer experience.
• Enter orders and update customer details with accuracy and attention to detail.
• Place outbound calls as needed to follow up on requests, confirm information, or provide updates.
• Document customer interactions thoroughly to maintain organized and reliable records.
• Resolve routine issues efficiently and escalate more complex matters to the appropriate team when necessary.
• Support daily call center operations by managing a consistent volume of phone-based interactions.