We are looking for a Customer Service Representative to support a non-profit organization in Racine, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and handling a steady flow of customer interactions in a service-focused environment. The person in this role will manage inquiries, process orders accurately, and provide dependable support across inbound and outbound communication channels.

Responsibilities:

Respond to incoming customer calls with professionalism and provide clear, helpful information. Assist individuals with questions, concerns, and service requests while delivering a positive customer experience. Enter orders and update customer details with accuracy and attention to detail. Place outbound calls as needed to follow up on requests, confirm information, or provide updates. Document customer interactions thoroughly to maintain organized and reliable records. Resolve routine issues efficiently and escalate more complex matters to the appropriate team when necessary. Support daily call center operations by managing a consistent volume of phone-based interactions. Previous experience in customer service, call center support, or a similar client-facing role. Comfortable handling a high volume of inbound calls while maintaining professionalism and accuracy. Ability to perform order entry tasks with strong attention to detail. Strong verbal communication skills and a courteous, service-oriented approach. Capable of managing both inbound and outbound phone interactions effectively. Basic computer proficiency and the ability to learn new systems quickly. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .