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Cenex Convenience Store - a part of Medford Cooperative
Customer Service Representative - FT
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Wisconsin data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in Wisconsin
-0% projected decline
Job Description
Our Cenex Customer Service Representatives are responsible for providing excellent customer service, cashiering, stocking, general cleaning, etc. Principal Duties Greet all customers as they enter the location with a friendly attitude Serve our customers in a friendly, efficient manner. Actively engages in cross-selling other products to customers to satisfy the customers' needs and obtain our internal goals. Operate a cash register/credit card terminal and accurately count/handle money transactions. Assists customers with questions, locating various products, resolving complaints, or providing information Perform duties related to opening and closing the store for business and prepare routine daily shift reports, securing all cash and operating the security system. Process patronage points and explain the program to customers. Perform stocking duties within the station. Perform indoor/outdoor housekeeping and maintenance duties to include, but not limited to shoveling snow, sweeping/mopping, emptying trash and general cleaning of restrooms/shower and lounge areas (where applicable). Reports to work at the assigned/scheduled time. Perform other duties as assigned by management. Work Conditions Schedule will include every other weekend and some holidays Position requires this candidate to work 40 hour per week in this full-time position. Smoke-free environment that will be primarily indoor work but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers. Fast-paced environment requiring standing up to 9 hours per day.