Job Summary We are seeking a dynamic and dedicated Customer Service Specialist - II to join our vibrant team! In this role, you will be the frontline ambassador for our clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve issues efficiently, and contribute to a seamless customer experience. This position offers an exciting opportunity to utilize your skills, sales acumen, and technical proficiency to make a meaningful impact every day. Duties Respond promptly and professionally to customer inquiries via phone, email. Provide outstanding customer support by addressing questions, resolving issues, and offering tailored solutions. Engage in outbound calling to follow up with clients, promote services, or gather feedback to enhance customer satisfaction. Maintain accurate data entry and update client records using Microsoft Office tools and customer relationship management (CRM) software. Assist with sales opportunities by identifying customer needs and promoting relevant products or services. Demonstrate excellent phone etiquette, active listening, and clear communication skills to ensure a positive customer experience. Requirements Proven experience with calls and customer support environments with strong phone communication skills. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and basic computer skills. Strong organizational skills with the ability to manage multiple tasks efficiently. Excellent written communication skills for documenting interactions and composing professional correspondence. Demonstrated problem-solving skills in customer service scenarios with a focus on client satisfaction. Previous experience in sales or client services is advantageous. Ability to handle calls with professionalism, courtesy, and patience. Knowledge of data entry procedures and outbound calling techniques is desirable. Join us as a Customer Service Specialist - II and become a vital part of a passionate team committed to delivering exceptional service! Your enthusiasm, technical expertise, and dedication will help us create memorable experiences for our clients while advancing your career in a lively environment that values your contributions.

Pay:

From $18.00 per hour Expected hours: 36.0 - 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

In person