A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
FilmTech, LLC 799 N Broadway Street, Stanley, WI 54768
Job Type:
Full-Time Hours:
Monday-Friday 8:00 AM - 4:00
PM Wage:
$20.00-$25.00/hr based on experience. About Film Tech Film Tech is a leading manufacturer of high-quality polyethylene film products serving customers across a variety of industries. Located in Stanley, Wisconsin, our team is dedicated to delivering quality products, exceptional customer service, and dependable manufacturing solutions. We value teamwork, integrity, and continuous improvement while providing employees with opportunities to grow and make a meaningful impact every day. Position Summary The Customer Service Representative provides administrative and customer support to ensure the efficient operation of the office. This position serves as a primary point of contact for customers while assisting with order processing, office administration, reporting, and general clerical duties. The ideal candidate is organized, customer-focused, detail-oriented, and thrives in a fast-paced manufacturing environment. Essential Duties & Responsibilities Answer and direct incoming phone calls in a professional and courteous manner. Welcome and assist visitors, customers, vendors, and delivery personnel. Respond to customer inquiries by phone and email regarding products, orders, and services. Process customer orders accurately and maintain customer records. Provide product information and assist customers with requests. Resolve customer concerns by coordinating with internal departments to ensure timely follow-up. Prepare reports including production, customer activity, scrap logs, and completed orders. Maintain organized customer files, office records, and documentation. Receive, sort, and distribute incoming mail and deliveries. Order and maintain office supplies. Perform filing, scanning, copying, data entry, and other administrative duties. Provide film samples to customers when requested. Maintain confidentiality of customer and company information. Support office operations and other departments as needed. Qualifications High school diploma or GED required. Previous administrative, customer service, or office experience preferred. Strong verbal and written communication skills. Excellent phone etiquette and customer service skills. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Strong organizational, multitasking, and time management skills. Excellent attention to detail and accuracy with data entry. Ability to work independently and collaboratively as part of a team. Professional, dependable, and customer-focused. Working Conditions Office environment with regular computer and telephone use. Frequent sitting with occasional standing and walking throughout the facility. Occasional lifting of up to 30 pounds. Regular interaction with customers, vendors, and production personnel. Benefits Annual bonus program Health, dental, and vision insurance available after 90 days Free life insurance Paid Time Off (PTO) 9 paid holidays Retirement plan with company match Overtime pay after 40 hours Why Join Film Tech? At Film Tech, you'll become part of a team that values quality, collaboration, and exceptional customer service. We offer a stable work environment, competitive benefits, opportunities for professional growth, and a culture where every employee's contributions are appreciated. If you're organized, enjoy helping customers, and take pride in supporting a successful team, we'd love to hear from you.
Pay:
$20.00 - $25.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
