Customer Support Coordinator

Customer Support Coordinator-Pro Products LLC Pro Products LLC is an industry-leading precision manufacturer specializing in CNC machining and robotics. We operate out of a clean, modern facility and take pride in our commitment to quality, innovation, and the people who drive our success. We're looking for a detail-oriented, customer-focused professional to join our team as a Customer Support Coordinator. What We Offer We believe in taking care of our employees. Our comprehensive benefits package includes health and dental insurance, short-term disability coverage, paid vacation and holidays, a 401(k) with company match, and a discretionary bonus program.\ What You'll Do Manage the full quote lifecycle, from receipt of RFQ through final quote delivery, ensuring customers receive accurate and timely updates on orders and pricing Identify opportunities to streamline and automate quoting processes Enter customer orders and stock production runs into the ERP/order management system Monitor customer portals for incoming orders; review, print, and acknowledge in a timely manner Leverage customer-supplied forecasts to anticipate and plan stock production needs Partner with shop floor teams to ensure accurate time and job data entry Collaborate with production staff and use employee timesheets to maintain up-to-date production schedules Build and maintain spreadsheets to track stock production and open orders for key accounts Serve as the point of escalation for complex customer inquiries, resolving issues with professionalism and efficiency Verify customer information, requirements, and print specifications as needed Support Open Orders Reporting and scheduling activities Provide shipping and quoting assistance to the Supply Chain Coordinator Perform other duties as assigned What We're Looking For Prior customer support experience in a manufacturing environment strongly preferred Proficiency in Microsoft Office Suite, with intermediate to advanced Excel skills Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment Strong communication skills, both written and verbal, with a professional and customer-first approach This is a full time position located in Sturgeon Bay, WI, requiring 40 hours per week in the office. To apply, please send your resume to hr@proproductsllc.com.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Shift:

Day shift

Work Location:

In person