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AH
APPLE HOLLER
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Wisconsin data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in Wisconsin
-0% projected decline
Job Description
We are seeking a reliable and customer-focused customer service representative to join our team. The customer service representative will be responsible for providing excellent customer service, accurately processing transactions, and maintaining a clean and organized checkout area. This role is essential to creating a positive experience for our customers. Responsibilities (include but are not limited to): Provide outstanding customer service Greet customers in a friendly and professional manner Accurately scan, process, and complete customer purchases using POS systems Handle cash, credit, etc. transactions responsibly Issue receipts, credits, or change due to customers Answer customer questions and provide product information Maintain a clean, organized, and stocked checkout area Follow company policies and procedures, including loss prevention Assist with bagging, stocking, or other duties as needed Qualifications Previous cashier or customer service experience is required Excellent communication and leadership skills Basic math and computer skills Strong communication and interpersonal skills Ability to handle transactions accurately and responsibly Dependable, punctual, and detail-oriented Physical Requirements Ability to stand for extended periods Ability to lift up to 25 pounds occasionally Manual dexterity to operate register and handle merchandise Work Environment Retail environment with frequent customer interaction May require evening, weekend, and holiday shifts Competitive hourly wage (in compliance with Wisconsin minimum wage laws) Flexible scheduling Employee discounts Opportunities for advancement Equal Opportunity Employer Statement We are an equal opportunity employer and welcome applicants from all backgrounds. We comply with all applicable Wisconsin and federal employment laws.