An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Gordie Boucher Village Ford of Thiensville is looking to hire a Service Writer
POSITION
: Gordie Boucher Village Ford of Thiensville is looking to hire a Service Advisor. Job duties include but are not limited to, determining automotive problems and services by listening to customer's descriptions of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into a service database system. All resumes received will be held in the highest confidence.
REQUIREMENTS
Ford & CDK experience preferred. Must have equipment maintenance and product knowledge. The ideal candidate should be a motivated self-starter, outgoing, proactive, willing to learn, able to work in a fast-paced environment, and have a positive attitude. Must have top-rated CSI standards and a focus on world-class customer service.
WISCONSIN'S LARGEST
: Boucher has consistently moved up in rank on Automotive News' annual list of Top 100 Largest Dealership Groups year after year; where they currently hold the position of largest dealership group in Wisconsin.
WORKPLACE
The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 11 years. We have earned an A+ rating from the Better Business Bureau.
BENEFITS
We offer a competitive benefits package including a strong base salary, health insurance, dental, vision, cafeteria plan, and paid vacation days. Several spiffs and incredible rewards/benefits for our top performers.
FAMILY OWNED & OPERATED
Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.
COMMUNITY
Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.
