We are seeking a detail-oriented and analytical Customer Service Specialist to join our Sales Support & Operations team. In this role, you will be responsible for analyzing customer purchase orders (POs), ensuring accuracy and alignment with company policies, and managing the end-to-end order process. This role requires strong communication skills, a deep understanding of materials and manufacturing processes, and the ability to collaborate effectively across teams.

Key Responsibilities:

Review and analyze POs for accuracy, material compatibility, and alignment with company standards. Communicate necessary changes or clarifications to customers in a professional, persuasive, and timely manner. Accurately enter orders into our ERP system and maintain compliance with quality standards. Collaborate with planning, production, purchasing, and finance teams to ensure orders are produced and shipped on time. Monitor and address order-related trends, suggesting business opportunities for blanket or scheduling agreements. Communicate with customers regarding changes to schedules, ensuring urgency and tact.

Qualifications:

Strong analytical skills with a focus on detail and accuracy. Skilled in Excel and proficient with ERP systems (preferably SAP) and CRM tools. Skilled in persuasive communication and effective collaboration. Understanding of manufacturing processes and material properties. Detail-oriented with a commitment to data accuracy. Ability to manage multiple priorities and meet deadlines.

Job Type:

Full-time Expected hours: 40 per week

Work Location:

In person Knowledge Work Tools Improvement Ideas Daily Kaizen Cross-Training Matrix 5S Methodology PDCA Plan of Action Corticeira Amorim Code of ethics and conduct Vision, Mission , Values and Principles of ACC Lean Production Tools Specific Manuals and Procedures of the role General Knowledge of the Norms

FSC, PEFC, ISO 9001, 14001, 50001

e

ISO 5001 SST

in Work Equipment (DL50/2005) Acting in emergency scenarios English IT in user´s point of view

Environment and Energy:

comply with the policy defined to the workstation. Minimum Requirements Higher Education in Engineering/Management or equivalent to 3 years in similar roles.

Specific Skills Communication Planning and Organization Influence Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Vision insurance

Shift:

8 hour shift Day shift Morning shift Application Question(s): Pay expectations? Ability to

Relocate:

Trevor, WI 53179: Relocate before starting work (Required)

Work Location:

In person