Job Overview We are seeking a dynamic and enthusiastic Rental Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice for customers seeking vehicle rentals, ensuring they receive exceptional service from start to finish. Your energy, communication skills, and organizational talents will drive customer satisfaction and foster long-term relationships. This position offers an exciting opportunity to work in a fast-paced environment where your sales skills and technical proficiency will shine. You will process rental transactions, assist with inventory control, and support marketing initiatives—all while maintaining a positive and professional attitude. Responsibilities Greet customers warmly and provide expert guidance on rental options tailored to their needs Manage the entire rental process, including data entry, contract creation, and payment processing. Conduct inventory management tasks to ensure vehicle availability and proper allocation of fleet resources Assist customers with equipment selection. Handle phone communication with professionalism, demonstrating excellent phone etiquette while answering inquiries and scheduling appointments Maintain organized records of rentals, returns, maintenance schedules, and customer interactions for seamless administrative operations Collaborate with team members on marketing campaigns to attract new customers and retain existing clients through effective outreach Experience Previous experience in retail sales or customer service roles is highly desirable; automotive rental industry experience is a plus Strong organizational skills with the ability to multitask efficiently in a busy environment Proficiency in Microsoft Word, Excel, and data entry systems for accurate record keeping Familiarity with inventory management systems and inventory control procedures Ability to perform manual handling tasks including heavy lifting when necessary for vehicle movement or maintenance support Demonstrated sales management skills with a focus on negotiation and upselling techniques Join us as a Rental Customer Service Representative where your enthusiasm meets opportunity! Help us deliver outstanding service while developing your sales expertise in a vibrant, supportive environment. Your organizational skills and technical proficiency will be key drivers in creating memorable customer experiences every day!

Benefits:

Health insurance On-the-job training Vision insurance

Work Location:

In person