Customer Service Representative Location:

Clarksburg, WV Our company, a leader in petroleum distribution, is seeking a Customer Service Representative to support our sales team and ensure customer satisfaction. This full-time position offers a dynamic work environment, competitive benefits, and the opportunity to grow within our team.

What We Offer:

Paid Training Daylight Hours (No weekends) Eight Paid Holidays Paid Time Off (PTO) Medical Insurance Company-Sponsored Life Insurance 401(k) with

Company Match Competitive Wages Dental, Vision, Short- & Long-Term Disability, and Supplemental Life Insurances Job Purpose:

As a Customer Service Representative, you will play a vital role in supporting the sales process and ensuring customer satisfaction. From handling customer orders to collaborating with departments, you'll be responsible for ensuring seamless transactions by teaming with Outside Sales to provide excellent customer experiences.

Key Responsibilities:

Order Management:

Receive, process, and file customer orders daily. Update customer information, product pricing, and order details in the ERP system.

Customer Support:

Address customer inquiries about product pricing, deliveries, and availability while resolving concerns to ensure satisfaction.

Collaboration:

Work with other team members to determine order assignments and collaborate with billing to resolve invoicing issues.

Data Management:

Maintain up-to-date records in the ERP system, including customer notes, special pricing, and proof of delivery.

Additional Duties:

Perform receptionist duties and communicate with customers and visitors as needed. Other duties as assigned.

Requirements:

Education & Experience:

High School Diploma or GED required. Minimum of 2 years of experience in customer service or a call center environment.

Skills & Competencies:

Proficiency in MS Office and working knowledge of ERP systems. Strong interpersonal, communication, and time-management skills. Must be able to speak, hear, read, and write English fluently. Attention to detail and ability to multitask. Team-oriented and dependable.

Physical Demands:

Office-based, with occasional warehouse exposure to dirt, dust, and loud noises. Ability to lift 25 lbs., use office equipment and speak on the phone for extended periods, and move between office areas.

Work Environment:

This role is office-based with periodic exposure to the warehouse environment. You'll manage multiple projects simultaneously and may occasionally work outside core hours to meet business needs. Be part of a team that values hard work, collaboration, and customer satisfaction. Apply today to join our growing company and make a difference!

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

2 years (Required)

MS Office Programs:

3 years (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Clarksburg, WV (Required) Ability to

Relocate:

Clarksburg, WV:

Relocate before starting work (Required)

Work Location:

In person