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SM
St Marys Insurance Agency
Customer Service Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on West Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,814 / year median in West Virginia
-17% projected decline
Job Description
Job Overview Join our dynamic team as a Customer Service Associate and become the friendly face that helps customers have an exceptional experience! In this energetic role, you will assist customers with their purchases, answer questions, and ensure they satisfied and confident in their insurance coverage. Your positive attitude and proactive approach will drive sales, promote products, and create a welcoming environment for all clients. Whether engaging in policy explanation or managing transactions, your enthusiasm will make a real difference every day. Duties Greet customers warmly and provide outstanding service Operate POS (Point of Sale) systems accurately for transactions Assist customers with policy questions Upsell related products to maximize sales opportunities while ensuring customer needs are met Handle cash and process payments with precision, demonstrating strong retail math skills Demonstrate excellent phone etiquette when answering inquiries or assisting via phone or online channels Requirements Previous customer service experience not required Supervising experience is a plus, demonstrating leadership in team settings Strong communication skills Excellent phone etiquette and customer service skills to foster positive interactions at all times We're committed to supporting your growth while providing a vibrant work environment where your energy makes an impact. All positions are paid hourly + commission roles that empower you to develop valuable skills in retail sales, customer service, and team collaboration.