Job Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive experiences for our customers across various communication channels. If you thrive on helping others, excel at multitasking, and possess strong computer literacy, we want to hear from you! Responsibilities Manages all orders and customer requests including creating quotes and proposals Responds to customer inqueries Tracks all orders Overall warehouse management including finished and customized products Maintains and updates price lists Builds and maintains relationships with customers including placing orders; delivery requests; status updates; management of all product issues found by clients Controls all stock on standard inventory Transportation planning including negotiating with carriers to keep pricelist current Issues invoices, ensures payments and sends reminders for past-due invoices Reports complaints to the quality department Maintains stock status for customers with stock assigned Proposes recurrent orders and establishes flat orders based on customer's stock history Tasks graphics department for management of lithographic plants, graphics and artworks as requested from the customers to the final approval Coordination with different departments to obtain updates about status of the order, potential issues, out-of-standard requirements, lead time and special permissions. Maintain accurate records through data entry, filing, and updating spreadsheets using productivity software such as Microsoft Office and Google Workspace Support client communication efforts by proofreading correspondence, preparing reports, and managing client files with attention to detail Demonstrate excellent phone etiquette and organizational skills to enhance customer support experiences while managing multiple priorities efficiently Qualifications Proven experience in office administration, clerical work, or customer service roles Strong computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and familiarity with productivity software Experience with data entry, filing systems, and maintaining accurate records in a fast-paced environment Bilingual abilities are highly valued to serve diverse customer needs effectively Excellent organizational skills with the ability to manage calendars, prioritize tasks, and meet deadlines consistently Demonstrated professionalism in phone communication, including phone etiquette and client interaction skills Join us as a Customer Service Representative where your energy and expertise will make a meaningful difference! We are committed to fostering a supportive work environment that values your contributions while offering opportunities for growth.

Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

In person