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Wheeling Island Hotel-Casino-Racetrack

Players Services Representative

Career Insights for Customer Service Representative (General)

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Based on West Virginia data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,814 / year median in West Virginia

-17% projected decline

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Job Description

The opportunity Delaware North Gaming is searching for full-time and part-tim e Player Club Representatives to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Club Representative, you will be responsible for assisting guests in all Player Rewards Program transactions in a friendly and professional manner. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $15.00 - $15.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. What will you do? Provide information, cards, promotional items, and other rewards to program members Update and enter member information into the database Assist with the execution of games, contests, drawings, and give-aways Maintain strict confidential guidelines in all customer interactions and records Utilize active listening skills to defuse emotionally charged situations More about you No experience or diploma required Ability to obtain and maintain a state gaming license required Basic computer skills including word processing, spreadsheets, database and point-of-sale system preferred Ability to work evenings, weekends, holidays, and special events Physical requirements Standing for extended periods of time Ability to lift up to 25 pounds Shift details Days Evenings Holidays Weekends 8hr shift
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Casino Careers