CX Automation & Journey Engineer

CX Automation & Journey Engineer Hybrid in Shawnee Mission, KS, US • Posted 13 minutes ago • Updated 13 minutes ago Full Time Occasional Travel Required Remote Depends on Experience Fitment Dice Job Match Score™ ⭐ Evaluating experience... Job Details Skills Artificial Intelligence Customer Experience Summary Join Veracity, Where Strategy Meets Impact At Veracity, we help organizations work smarter, move faster, and adapt with confidence. We re a business and technology consultancy that partners with companies to optimize performance and successfully navigate change. But what really sets us apart? Our people. Our team is made up of strategic thinkers, solution builders, and natural problem-solvers who thrive on collaboration. We work side-by-side with our clients to understand their goals and deliver meaningful, measurable results. Along the way, we stay grounded in our core values: transparency, curiosity, and humility. We believe when our clients succeed, our employees grow, and our communities thrive and everybody wins.

Now Hiring:

CX Automation & Journey Engineer We re looking for a talented CX Automation & Journey Engineer to join our growing team. If you re energized by solving complex challenges, collaborating with smart and supportive teammates, and making a real impact, you ll fit right in. What You ll

Do:

Design, build, and optimize end-to-end automated customer journeys across digital channels (in-app, email, chat, and web) Develop and implement workflow automations using journey orchestration and marketing automation platforms Integrate CX systems and tools using APIs, webhooks, and low-code/no-code solutions Incorporate AI-driven capabilities (e.g., personalization, agent assist, predictive recommendations) into customer workflows Own automation strategy and execution across the customer lifecycle (onboarding, engagement, support, retention) Define and track key performance metrics (e.g., activation, adoption, engagement, conversion) and continuously optimize journeys Partner cross-functionally with Product, Engineering, CX, and Marketing teams to align automation with business goals Evaluate and implement new tools and technologies to enhance CX automation capabilities Build dashboards and reporting to provide visibility into journey performance and business impact

What You Bring:

5 8+ years of experience in CX automation, marketing automation, product operations, or digital experience roles Hands-on experience building and deploying automated workflows and customer journeys Experience with platforms such as HubSpot, Braze, Marketo, Customer.io, Pendo, or similar Strong understanding of system integrations, data flows, APIs, and automation tools (e.g., Zapier, Workato) Experience incorporating AI or advanced automation capabilities into customer workflows preferred Proficiency with basic scripting or coding (e.g., JavaScript, Python) is a plus Strong analytical skills with experience measuring and optimizing customer journey performance Ability to operate as a hands-on individual contributor while influencing cross-functional stakeholders Consistent, reliable availability and professional accountability We re looking for someone who combines technical excellence with curiosity, adaptability, and a collaborative mindset. Why Veracity? A team that values your ideas and expertise A culture built on trust, respect, and growth Meaningful client work that drives measurable results A company that invests in both professional success and community impact Our Commitment to Equal Opportunity Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law. We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis. In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. No 3 rd parties, please. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

10208499

Position Id:

8964577 Posted 13 minutes ago