Data Processing Compliance Specialist

Data Processing Specialist - Compliance, Consumer Disputes & Client Validation About

ONLINE ONLINE

Information Services, Inc. is a leading developer of credit risk assessment and debt recovery solutions, committed to eliminating bad debt and ensuring success for all clients for nearly 60 years. As a third-party collections company, we are dedicated to fostering a supportive, family-owned business culture, highlighted by our monthly Employee Appreciation Committee activities, including giveaways, contests, food, and fellowship. Role Summary ONLINE is seeking a dedicated Data Processing Specialist to manage the critical compliance functions of consumer disputes and client validations within our collections operations in Client Services. This essential role ensures the integrity of consumer reporting and client data by strictly following all regulatory requirements, including those related to the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). The specialist is responsible for the timely processing of high-priority compliance requests and documentation. Essential Duties and Responsibilities Manage the full cycle of consumer dispute processing, including working in the eOscar system to submit and monitor responses to credit bureaus. Ensure that all consumer-initiated disputes and Requests for Information (RFI's) / validation requests are processed and verified promptly, often coordinating with clients to obtain documentation within the legal 30-day requirement to allow collection efforts to resume. Process and apply client-reported updates to accounts, such as direct payments, transactions, and adjustments, to maintain accurate account information and compliance. Maintain strict adherence to all Federal Requirements, client-specific guidelines, and company policies when viewing and processing sensitive data, including compliance with HIPAA and evolving state laws regarding medical debt reporting. Keep detailed notes on client contacts and follow-up steps. Maintain exceptional attention to detail. Required Qualifications Candidates should have 2 or more years of experience in the following areas: Direct experience in data entry and processing, preferably in a regulated environment. Proven experience working with consumer disputes and debt validation processes (RFI/Ver). Familiarity with the eOscar system or credit reporting dispute platforms. Knowledge of collections compliance regulations (FCRA, FDCPA). Previous experience working with public records and consumer reports. Experience with CRM and collections software Previous call center or phone customer service representative experience is a plus. Should have 2 or more years in a tech support or client relationship support role or equivalent role. Work Schedule and Compensation This is a full-time position operating Monday-Friday, 8am to 5pm, with a required 40-hour work week. No weekends or holidays are required. This opportunity offers a competitive total compensation package that includes base pay. Benefits and Culture Some of our many benefits include: Company-subsidized medical insurance. Paid vacation time (80 hours accrual after 90 days for the first and second year). Your birthday as a paid holiday, in addition to 9 major holidays. Free money through our 401k plan matching program. Supplemental insurance products, including voluntary life insurance, short-term, and long-term disability products, available with brand names such as AFLAC and Guardian. Opportunities to participate in fun trivia, monthly treats, and other activities with our work family. Complete investigation into client issue, work through to satisfactory resolution, document steps in the process and follow-up with client as to the conclusion. Update, manage and work with client data accounts by applying company approved processes and procedures to ensure efficiency over several operating systems and platforms. Work in a digital work queue, the eOscar system, to compliantly process consumer disputes. Participate in team projects while giving status updates and progress reports. Interact and clearly communicate with staff in other departments and department managers. Follow and uphold company policies and procedures. Employees in this role work Monday-Friday 8am-5pm. It is full-time role and comes with benefits eligibility after 90 days. There is some flexibility with daily schedule once out of 90 day probationary period. Benefits include BCBS health insurance with premium subsidy. Voluntary Dental, AFLAC, FSA and 401k. PTO begins accruing after 90 days and employees are eligible to earn 80 hours (2 weeks) the first and the second year. Our office is closed major holidays throughout the year. If you are passionate about delivering exceptional client experiences and thrive in a dynamic environment, we invite you to apply today and become a vital part of our team at ONLINE Information Services. To start the interview process, candidates must go to our website www.

ONLINEis.com and apply through that link. It will give you the application to complete and a skills assessment to take. The process should take no more than 30 minutes

Job Type:

Full-time Pay:

$35,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Morning shift Application Question(s): This is an on-site, in person position. If you do not live in Greenville or surrounding area, what challenge would you have commuting 5 days a week to our office?

Experience:

Compliance management: 2 years (Preferred) Data analysis skills: 2 years (Preferred) Quality audits: 2 years (Preferred) Client services: 2 years (Required)

License/Certification:

Paralegal Certificate (Preferred) Ability to

Commute:

Winterville, NC 28590 (Required)

Work Location:

In person