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Apply Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role will play a critical role in developing and implementing business strategy by managing platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, managing vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Serve as primary liaison with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors. Associates tend to work more autonomously than their lower-level platform development counterparts. Responsible for hiring, managing, training and developing other Sr platform development managers or platform development managers.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion:

Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

Manager of Process & Data:

Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

Enterprise Advocate & Communicator:

Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

Risk Manager:

Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

People Manager & Coach:

Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

Financial Steward:

Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

Enterprise Talent Leader:

Assesses talent and builds bench strength for roles across the organization.

Driver of Business Outcomes:

Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

LOB Job Description:

This job is responsible for defining and maintaining an operational technology strategy that supports the organization's strategic process transformation objectives. Key responsibilities include translating complex operational workflows into normalized "Process Objects", aligning business needs to enterprise capabilities, maintaining process and capability taxonomies, and enabling horizontal solutions designed across business functions. The Senior Platform Manager facilitates a translation layer between operational subject matter experts, process design teams, enterprise architecture, and technology partners, ensuring business requirements are defined and articulated independently of the systems currently used to execute them. Job expectations include working across business, operations, technology, and transformation teams to evaluate operational needs, identify reusable capability patterns, develop enterprise knowledge capture assets, and support future-state solution design. The role requires balancing operational fluency with architectural literacy while remaining neutral to specific technologies, platforms, or implementation.

Required Qualifications:

Defines and maintains Business Objects Process integration, operations, or technology enablement Experience collaborating well and influencing senior executives Background in agile delivery and software testing Ability to communicate fluently across business and technology domains Excellent communication and stakeholder management skills

Preferred Qualifications:

Background in Computer Science, Data Science, enterprise architecture, or related capability MBA and/or 5+ years of relevant experience leading technology change within an operation

Skills:

Influence Problem Solving Process Effectiveness Production Support Technical Troubleshooting Agile Practices Attention to Detail Planning Prioritization Release Management Adaptability Change Management Critical Thinking Research

Usability Testing Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40 Apply Full time

JR-26036549

Travel:

Yes, 5% of the time Age requirement: Must at least be 18 years of age.

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Primary Location:

655 Paper Mill Rd, DE, Newark, 19711 Opens in new window

Additional Locations:

9000 SOUTHSIDE

BLVD BLDG

300, Jacksonville, Florida, United States Opens in new window 16001 N Dallas Pkwy, Addison, Texas, United States Opens in new window 7105 CORPORATE DR, Plano, Texas, United States Opens in new window 2505 W

CHANDLER

BLVD, Chandler, Arizona, United States Opens in new window 4500 Amon Carter Blvd, Fort Worth, Texas, United States Opens in new window 210 Townpark Dr NW (GA9080), Kennesaw, Georgia, United States Opens in new window Applicants with Disabilities Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please email us at candacc@bofa.com for reasonable accommodation requests. This email address is dedicated exclusively to assist job seekers who request an accommodation due to a disability. Only messages for this purpose will be considered, and a response may take up to two business days. Include the following information in your email: Full name, Phone number, Email address and the JR number (if applicable) to which you're applying.

Please note:

Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response. Great place to work What we do How we're organized Our mission and vision Hiring process For students The campus experience Student programs Joining the team Campus Events Opportunities Your Privacy Choices Recruitment Scams Data protection notice Pay transparency Site map Privacy Opens in new window Security Opens in new window Advertising practices Terms and Conditions of Employment Opens in new window Bank of America, N.A. Member FDIC. Equal Housing Lender Opens in new window © 2026 Bank of America Corporation. All rights reserved. Connect with us Opens in new window Opens in new window Opens in new window Opens in new window Opens in new window Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights" poster. View the LA County Fair Chance Ordinance Opens in new window . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S and insurance and annuity products offered through

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Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value Are Not Deposits Are Not Insured by Any Federal Government Agency Are not a condition to Any Banking Service or Activity Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC Opens in new window and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation. Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation ("BofA Corp."). Bank of America Private Bank is a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. © 2026 Bank of America Corporation. All rights reserved.