Dental Front Desk Coordinator

Dental Front Desk Coordinator Peak Dentistry - 5.0 Lockport, IL Job Details Part-time $18 - $21 an hour 7 hours ago Benefits Dental insurance Paid time off Qualifications Teamwork Medical office management OSHA Interpersonal skills Administrative experience Full Job Description Summary Peak Dentistry is a new startup practice that opened it's doors in December 2025 in Lockport, IL. At Peak Dentistry our team wears multiple hats and we work together to get the job done. Our team members cross over into different areas to help as needed. Our office hours currently are Monday 8am-5pm, Thursday 8am-8pm and Saturday 8am - 2pm. This role would be part time to start with the option of full time hours as the practice grows and expands it's hours. Responsibilities Patient Experience & Communication

• Greet patients warmly and provide a welcoming environment.
• Answer phone calls, emails, and messages in a professional and timely manner.
• Schedule, confirm, and reschedule appointments efficiently.
• Explain treatment plans, insurance coverage, and payment options to patients.
• Handle patient check-in and check-out processes.
• Maintain patient confidentiality in accordance with HIPAA regulations. Scheduling & Coordination
• Manage the appointment calendar to maximize provider productivity.
• Coordinate with dental assistants, hygienists, and dentists to ensure smooth patient flow.
• Monitor cancellations and no-shows, and proactively fill open slots.
• Prepare daily schedules and patient charts for the dental team. Insurance & Billing
• Verify insurance eligibility and benefits prior to appointments.
• Submit insurance claims accurately and follow up on unpaid or denied claims.
• Collect co-pays, balances, and payments at time of service.
• Assist patients with billing questions and payment plans. Administrative & Office Management
• Maintain accurate patient records and update demographic/insurance information.
• Ensure compliance with dental office policies, OSHA, and HIPAA standards.
• Manage office supplies and coordinate with vendors when needed.
• Generate reports on scheduling, collections, and patient flow for management review.
• Support marketing efforts such as recalls, reactivation, and patient reminders. Team Collaboration
• Each team member will be crossed trained in all areas of the office to assist when needed.
• Serve as a communication hub between patients and clinical staff.
• Assist in onboarding and training new front desk staff.
• Promote a positive team environment and contribute to office efficiency. Skills & Qualities Required
• Strong passion for helping others
• The ability to remain cheerful and upbeat despite stressful scenarios
• Customer service experience in any industry
• Administrative experience preferred
• Being a dependable, team player with strong work ethic is a must
• Seeking a growth minded, empathetic person

Pay:

$18.00 - $21.00 per hour

Benefits:

Dental insurance Paid time off

Work Location:

In person