Deposit Services Manager

Description

EXEMPT PRIMARY PURPOSE

This position is primarily responsible for supervising and managing the Deposit Services Department ensuring all functions within the department are operational and compliant with state and federal regulations and bank policies and procedures. The employee manages wires, Bank Issued Checks account balancing, Exception processing, ACH processing, wire processing, and the Overdraft Program. The employee develops policies and procedures, provides branch support. Performance of the duties requires excellent organization, management, attention to detail, presentation and communication skills. The following essential duties do not cover an all-inclusive list of work requirements. Individuals will perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.

ESSENTIAL FUNCTIONS 1.

Manages the overall daily operations of the Deposit Services Department ensuring efficient use of time and resources, compliance with department policy and procedure, and accuracy of completed work. 2. Manages all personnel within the department in areas of hiring, promotion, salary administration, disciplinary action, career development, performance appraisals and terminations. Conducts regularly scheduled staff meetings as needed. 3. Provides support and/or training to staff on products, and addresses areas of concern with corrective action. 4. Maintains oversight of the

ACH NACHA

rule implementation and ensures the program is up to date on regulations and complies with all changes in policy and procedure. Disseminates any regulatory updates or changes to department and branch staff. 5. Assists branch in resolving customer posted and non-posted item errors, investigating reason for error, and providing corrective action where appropriate to prevent future errors. 6. Receives and reviews daily ACH reports and statements and provides adjustments or returns to item errors, death notice, wires, or check adjustments. Monitors to ensure all transactions are operating effectively. 7. Conduct research into changes or updates to state and federal regulation and develops policy and procedure for all areas related to the Deposit Services Department due to changes in regulations as well as bank policies. 8. Submits recommended policy revisions to Senior Management for approval. Implement policy revision(s) and disseminate pertinent information to branch staff and provide copy of updated policy. 9. Oversee department operational budget and ensure compliance with budgetary limits. 10. Set up as an EUAC for all Fedline activity including new user set-up and maintenance, access and usage reviews, token expirations and user deletions. Serves as the contact to coordinate VPN box returns and reissues between the Fed and the IT department. 11. Assists internal and external auditors and provides requested reports or documentation. Receives audit report and implements recommended changes in policy or procedure in a timely fashion. 12. Regularly refresh knowledge of and familiarity with online, mobile, electronic and traditional products and services. Regularly practice/rehearse customer conversation and engagement skills around the entire suite of New Peoples Bank products and services. Invite customer respect by demonstrating product and service knowledge and engaging customers around the benefits of using them. 13. Assist Commercial Deposit Treasury Management as needed in ACH and Wire support for Online origination. 14. Provides Management with department updates, reports, or financial information as requested. 15. Coordinates and documents Disaster Recovery Operations for the Deposit Services Department and updates documentation for SOX testing. 16. Performs related duties and responsibilities as required and assigned.

NOTE:

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at-will". The job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities. Requirements

EDUCATION/EXPERIENCE

Graduation from an accredited 2-year college with Associate degree in Business required, bachelor's degree in business or related field preferred, with 7-10 years of branch operations experience, of which 3-5 years is related to management and/or supervisory duties; or any equivalent combination of education, training, and experience which provides the required knowledge and abilities. Must hold a current ACH Professional and a current NCP Certificate or have 3-5+ years' experience with ACH and Check processing and regulations.

KEY COMPETENCIES

• Ability to work independently and accomplish tasks through self-motivation.
• Ability to use analytical reasoning and problem-solving techniques.
• Ability to maintain moderately complex files, records, and reports.
• In depth knowledge of ACH rules, section codes, etc.
• Knowledge of State and Federal regulations as it pertains to our department.
• Excellent attention to detail and organizational skills.
• Ability to sell and promote bank products and services in a positive, professional manner.
• Ability to effectively manage staff.
• Ability to hold and facilitate effective business meetings for 50 or more individuals.
• Please refer to job design for additional key competencies.
• Working knowledge of Microsoft Office products.
• Ability to master job specific software and hardware components.
• Must be available via telephone or email for branch and operational support at all times during banking hours.
• After hours work may be required for exceptional situations.
• Some day and occasional overnight travel for training.

EEOC STATEMENT

New Peoples Bank is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.