Loan Servicing Specialist I

Description:

NON-EXEMPT PRIMARY PURPOSE

This position is responsible for accurate indexing and exception clearing of all loan documents in the Bank's archival system. The position requires the ability to prioritize multiple demands in a high-pressure environment, while maintaining a professional demeanor. Performance of the duties requires excellent organization, computer, analytical, typing, and filing skills. The following essential duties do not cover an all-inclusive list of work requirements. Individuals will perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.

ESSENTIAL FUNCTIONS

Process paper and electronic documents for indexing and retention in the Bank's archival system. Process and validate documents received to address exceptions and clear exceptions in the Bank's exception tracking system. Safekeeping of hard copy key documents in the vault. (1-4 real estate original notes, titles, and stock certificates.) Oversee returned mail. Place return mail warnings on accounts, complete maintenance of address change requests, and maintain a return mail log. Completes Bankers Healthcare Group loan disbursements for all purchased loans. Perform back-up mail room duties, as needed. Cross Training as required for any applicable processes within Credit Operations. Regularly refresh knowledge of and familiarity with online, mobile, electronic and traditional products and services. Regularly practice/rehearse customer conversation and engagement skills around the entire suite of New Peoples Bank products and services. Invite customer respect by demonstrating product and service knowledge and engaging customers around the benefits of using them.

NOTE:

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at-will". The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.

Requirements:

EDUCATION / EXPERIENCE

Graduation from an accredited high school or general education degree (GED) required. 1 to 3 years of general loan experience; or any equivalent combination of education, training and experience which provides the required knowledge and abilities. Must successfully complete required training.

KEY COMPETENCIES

Customer service oriented. Strong written and verbal skills. Excellent organization skills including time management and follow-up. Ability to think critically and provide appropriate solutions. Working knowledge of Microsoft Office products. Ability to master job specific software and hardware components.

EEOC STATEMENT

New Peoples Bank is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.