The VTC Technician provides technical support, operation, maintenance, and troubleshooting of Video Teleconferencing (VTC) systems and associated audio/visual communications equipment supporting U.S. Army

NETCOM G6

operations at Fort Huachuca. The technician ensures VTC systems are operational, properly configured, secure, and available to support command, staff, training, and mission requirements. Key Responsibilities Operate, monitor, maintain, and troubleshoot VTC systems and associated audio/visual equipment. Configure and support VTC endpoints, cameras, displays, microphones, speakers, codecs, control systems, and related peripherals. Diagnose and resolve VTC audio, video, network connectivity, and equipment problems. Support scheduled VTC conferences, meetings, briefings, training events, exercises, and command-level communications. Perform system checks and preventive maintenance to maintain mission readiness. Troubleshoot IP connectivity, network performance, bandwidth, latency, audio/video quality, and peripheral issues. Coordinate with network, systems, telecommunications, and service-desk personnel to resolve VTC-related issues. Assist with installation, configuration, testing, relocation, and replacement of VTC equipment. Maintain accurate equipment inventories, configuration information, trouble tickets, maintenance records, and technical documentation. Support VTC connectivity across Army enterprise and DoD networks. Follow applicable Army, DoD, cybersecurity, configuration-management, and information-assurance requirements. Provide technical assistance and basic user training for VTC and conference-room systems. Escalate complex hardware, software, network, or security issues to appropriate engineering or enterprise support organizations. Required Qualifications 3+ years of hands-on experience supporting VTC, audiovisual, telecommunications, or related IT systems. Active Top Secret (TS) security clearance required. Experience troubleshooting VTC hardware, software, audio/video, and network connectivity. Working knowledge of IP networking concepts, TCP/IP, Ethernet, and basic network troubleshooting. Experience with VTC endpoints, cameras, displays, microphones, speakers, codecs, and related AV equipment. Ability to read and interpret technical documentation, equipment manuals, network diagrams, and configuration information. Strong customer-service, communication, and problem-solving skills. Ability to work independently and as part of a technical support team. Ability to document technical issues, troubleshooting actions, and resolutions. Ability to work in a DoD/Army operational environment and comply with applicable security requirements. Preferred Qualifications Experience supporting U.S. Army, DoD, or other federal government customers . Experience with enterprise VTC environments and Army/DoD collaboration systems. Experience with Cisco, Poly/Polycom, Crestron, AMX, or similar VTC/AV technologies. CompTIA Security+, Network+, or other relevant IT certification.

Pay:

$67,000.00 - $77,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have a Top Secret Security Clearance?

Work Location:

In person