Audio Visual Specialist - Infrastructure Cabling and AV Amer-X Security - 3.5 Santa Clara, CA Job Details Full-time $30 - $45 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer communication Communication system installation Customer service Attention to detail Time management

Full Job Description Primary Duties and Responsibilities:

• Maintain regular and clear communication with the customer, manage expectations, and deliver exceptional customer experience during the service delivery process.
• Ability to service and maintain existing AV systems and cabling infrastructure.
• Flexibility to work on projects after hours or on weekends when needed, along with the occasional out-of-town projects.
• Identify, track, manage, and mitigate system errors/faults.
• Responsible for high-level AV service calls that include proper troubleshooting techniques to discover the core issue and come up with a solid resolution that will bring the system back to 100% operability.
• Ensure projects meet internal and client expectations with respect to quality, scope, delivery timelines, and strategy.
• Work on multiple projects simultaneously.
• Assist other technicians with the installation of cable and components.
• Responsible for communicating all aspects of the project to the appropriate project management staff.
• Determine and communicate all customer responsibilities and requirements for the project to be successful.
• On-site role based in Santa Clara County Our Ideal Candidate will possess:
• 4-6 Years of AV experience.
• 2-4 Years of structured cabling infrastructure experience.
• 3-5 Years of customer service experience.
• Ability to understand all aspects of a project's requirements and objectives, including scheduling, construction coordination, contractual, financial, technical, material delivery schedules and scopes of work.
• Ability to manage the change order process from beginning to end as they relate to installation, connectivity and commissioning.
• Ability to read and understand contract scopes, prints, and construction schedules.
• Proficient in Microsoft Office Suite.
• Self-driven and able to maintain a strict time management routine.
• Ability to understand all low-voltage technical issues and coordinate with the proper manufacturer or distributor for technical support channels.
• Ability to generate and maintain project schedules.
• Ability to generate timely, concise, and effective business correspondences.
• Ability to interact with employees, customers, and colleagues in a professional and courteous manner.
• Effective time management and attention to detail.
• Experience in Datto Autotask a plus.

Pay:

$30.00 - $45.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person