AV Support Technician

AUDIO VISUAL

(AV)

SUPPORT TECHNICIAN

Managed Services and On-Site Customer Support About VisionPoint VisionPoint is a premier commercial AV and Unified Communications integrator headquartered in Newington, CT. For more than 20 years we have delivered design, integration, programming, and managed services to Fortune 500, aerospace, government, healthcare, and higher-education clients. Our VisionCare+ managed service platform keeps customer meeting rooms, collaboration spaces, and operations centers running at peak performance. We are WBENC-certified and recognized for white-glove service and long-term customer partnerships. The Opportunity We are hiring an Audio Visual (AV) Support Technician to join our Service and Managed Services team. You will troubleshoot, repair, and maintain customer AV and Unified Communications systems built on Crestron, Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Shure, Biamp, and Q-SYS platforms. You will work across remote diagnostics, dispatched on-site service, scheduled preventative maintenance, and VisionCare+ managed service contracts. What You Will Do

• Respond to service tickets for Microsoft Teams Rooms, Zoom Rooms, Crestron, and Cisco Webex environments
• Perform remote troubleshooting, firmware updates, configuration changes, and log review
• Travel to customer sites across Connecticut and the Northeast to diagnose and repair AV/UC systems
• Complete scheduled preventative maintenance visits under VisionCare+ service contracts
• Swap, test, and calibrate cameras, microphones, displays, DSPs, codecs, and control processors
• Document findings, resolutions, and recommendations in ticketing and CRM systems
• Partner with Engineering, Programming, and Installation teams on escalations and warranty work
• Deliver a professional, customer-first experience that reinforces long-term client relationships What We Are Looking For
• Minimum 2 years of experience in commercial AV service, installation, IT support, or a closely related technical field
• Working knowledge of Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, or similar UC platforms
• Experience troubleshooting Crestron, Extron, Biamp, Shure, Q-SYS, or comparable AV control, DSP, and audio systems
• Understanding of networking fundamentals including IP addressing, VLANs, and basic QoS
• Strong diagnostic skills and a methodical approach to problem isolation
• Excellent written and verbal communication for customer-facing interaction and ticket documentation

AVIXA CTS

certification preferred. Manufacturer certifications (Crestron, Biamp, Q-SYS, Shure) a plus

• Valid driver's license, reliable transportation, and willingness to travel regionally
• Ability to lift 50 pounds and perform physical service tasks on ladders or lifts as needed Compensation and Benefits
• Competitive compensation commensurate with experience and certifications
• Medical, dental, vision, disability, and supplemental insurance
• Retirement plan with company contribution
• Paid holidays, vacation, and personal time
• Paid

AVIXA CTS

training and continuing education

• Manufacturer training opportunities (Crestron, Biamp, Shure, Q-SYS, Microsoft, Zoom, Cisco)
• Company-provided tools, uniforms, and service vehicle access where applicable
• Growth path into senior service roles, Support Services leadership, or Engineering Why VisionPoint Our Support Services team is the face of VisionPoint to customers who depend on their meeting environments every hour of every business day.

If you take pride in solving difficult technical problems, communicating clearly with customers, and leaving every site better than you found it, apply today. VisionPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay:

$26.00 - $38.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person