We see your future as our greatest event. Event Technician, Audio Visual

•

The Langham Chicago Chicago, Illinois Job ID:

TEMPL045099

Job Code:

OP213 Apply Now Apply Now Overview Success Profile Trending Purpose, Mission and Core Values Rewards Responsibilities Location Share Job Alerts Overview Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients. Success Profile Here are some of the top qualities that will help you achieve success in this role: Customer Focus Desire to Learn Drive Results Technical Aptitude Responsiveness Hospitality Other Important Traits Communicator, Team Player, Organized, Enthusiastic, Versatile, Self-starter, Multi-tasker, Efficient, Safety Conscious, Professional The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead. Miguel Technical Lead Trending A Day in the Life of a Technician Click to Play Video Encore named Great Place to Work™ Click to learn more Big Set Time Lapse Click to Play Video Back to Job Navigation (Trending) Purpose, Mission and Core Values Purpose How we strive to impact the world Connecting & Inspire Mission What we do every day Invaluable partner on our customer's journey Values What drives the way we work Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing. Back to Job Navigation (Purpose, Mission and Core Values) Rewards Paid Time Off Vacation Days Paid Holidays Floating Holidays Sick/Personal Days Benefits To see all benefits available, click here . Rewards/Incentives Premium Recognition Program (CenterStage) Performance Incentive Plans (GEI Bonus) Employee Referral Program Annual Merit Training & Development Classroom/On the Job Training Encore University Career Pathing. Mobility Relocation Global Transfer Opportunities

• Benefits eligibility varies upon position and/or full/part time status.

Back to Job Navigation (Rewards) Responsibilities Job

ID TEMPL045099

Date posted 09/15/2026 Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship. Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed. Job Qualifications
• High School Diploma required. Associate's degree is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver's license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs. Competencies Deliver World Class Service
• Hospitality
• Ownership Do The Right Thing
• Instills Trust
• Safety Conscious Drive Results
• Action Oriented See The Big Picture
• Tech Savvy Value People
• Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.

sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Sitting:

2-3 Hours

Standing:

4-5 Hours

Walking:

4-5 Hours

Stooping:

2-3 Hours

Crawling:

2-3 Hours

Kneeling:

2-3 Hours

Bending:

2-3 Hours

• Reaching (above your head): 2-3 Hours

Climbing:

0-1 Hours

Grasping:

4-5 Hours Lifting Requirements

• 0•15 lbs:• Continuously • 16•50 lbs•: Frequently • 51•100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0•15 lbs•: Continuously • 16•50 lbs•: Frequently • 51•100 lbs: Occasionally • Over 100 lbs: Never Auditory/Visual Requirements •

Close Vision:

Continuously

Distance Vision:

Continuously

Color Vision:

Frequently

Peripheral Vision:

Occasionally

Depth Perception:

Frequently

Hearing:

Continuously Pushing/Pulling Requirements

• 0•15 lbs•: Continuously • 16•50 lbs•: Frequently • 51•100 lbs•: Frequently • Over 100 lbs:

Occasionally Note:

The physical requirements marked with an asterisk () indicate activities performed without assistance.

• Team members must be able to meet the physical demands above in order to successfully perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range:

$15.64

• $20.

33 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. Back to Job Navigation (Responsibilities) About Our Location View This Location Back to Job Navigation (Location) Share This Job Facebook LinkedIn X Email Sign Up For Job Alerts Stay connected and receive the latest career opportunities at Encore. First Name Last Name Email Address Resume Upload Remove Interested In Search for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click "Add" to create your job alert. Category Location Add Audio Visual, Chicago, Illinois, United States Remove Remove submit Confirm Email Benefits You'll find some of the best rewards in the industry

• from comprehensive insurance options and generous PTO to a company-matching 401(k).

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