at Northwestern University in

Evanston, Illinois, United States Job Description Job Opening Id:

54390

Department:

IT Assoc VP IT Svcs & Support Salary/Grade:

ITS/76 Target hiring range for this position will be between $58,620-72,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data

Job Summary:

Under direct supervision, the AV Systems Engineer Assoc will be responsible for AV services support, AV technical support, and videoconferencing support in defined technology enhanced classrooms and learning spaces for NUIT. The AV Systems Engineer Assoc will provide basic training for faculty and other end users for classroom facilities. Candidate must demonstrate the ability to carry out careful quality assurance assessments and report on results clearly and concisely. Candidate will develop and upkeep both in-room and on-line documentation. Candidate should have strong technical background demonstrating ability to diagnose and resolve technical issues independently. Candidate must have clear skills in teamwork. •

Note:

Not all aspects of the job are covered by this job description.

Specific Responsibilities:

List the primary job duties and responsibilities in order of importance. Typically includes 7-9 bullet points. Responds to escalated hotline (7-ROOM) requests for immediate assistance and service requests across all lines of support in NUIT Learning Spaces Technology Support Service delivery locations. Coordinate and resolve escalated to other units. Support includes routine diagnostic functions and defined maintenance actions. Monitors and takes appropriate corrective action on daily basis in supported spaces Responsible for service delivery and quality assurance for AV support, classroom computer support, video conferencing support, lecture capture support, and events support in NUIT Learning Spaces Technology Support Service delivery locations. Training student workers, creation and management of the Learning Spaces Technology Database, and the providing key functions for operational readiness have been provided by this position. This position is critical in establishing and performing Incident Management, Change Management, and Problem Management functions and tasks. Responsible for assurance of operational readiness for Learning Spaces Technology Support Service delivery locations. Functions include certification of new and upgraded service locations as ready. Support includes routine diagnostic functions and defined maintenance actions for technology. Monitors and takes appropriate corrective action for security of supported machines and the network. Takes active role in maintaining best practices in room design and technology implementation for long term support and ease of use. Helps maintain short and long term plans for replacement and upgrades to AV, Computer, VC, and Lecture Capture technology in supported spaces. Helps maintain an invent To view full details and how to apply, please login or create a Job Seeker account