FDCE^FAS Continuing Education (355) | Onsite

Position:

AV Operations Specialist

• No prior AV experience required
• training is provided on an ongoing basis

Location:

Cambridge, MA

Duration:

3+ Months Description The AV Operations Specialist is responsible for supporting audiovisual technology in numerous classrooms and event/conference spaces in multiple buildings on the Harvard campus as well as for remote teaching and learning. This role may be engaged in video productions, live streaming, video conferences and live audiovisual event support. Ensure presenters are aware of technology and ready prior to the start of events and presentations. May monitor ACV systems and processes, tracking and reporting on trends. Assist with maintaining audiovisual equipment and minor repairs as needed The AV Assistant supports instructors and students during live, hybrid-format courses throughout the DCE semesters. This position ensures smooth operation of classroom technology before, during, and after class. AV Assistants work as part of a team to provide high-quality technical support, contributing directly to a positive teaching and learning experience. Key Responsibilities Set up and operate AV and IT equipment in classrooms prior to scheduled classes and meetings Support hybrid course delivery by assisting with video conferencing tools (Zoom, etc.) Provide in-class technical assistance to instructors during live sessions Troubleshoot and resolve basic technical issues with AV systems (projectors, microphones, sound systems) Perform weekly equipment checks and basic maintenance to ensure functionality Maintain classroom technology according to established procedures Respond to technical support requests from instructors and staff during shifts Maintain equipment inventory Organize equipment during downtime and ensure everything is accounted for Assist with documentation and user guides related to AV system use Collaborate with IT Team and other DCE staff for issue resolution Schedule & Commitment On-campus only Must be able to commit to the full shift times: Shift #1 7:00 AM

• 3:00 PM (7 hours), Mon & Tue or 7:00 AM
• 3:00 PM (7 hours), Wed & Thu OR Shift #2 2:00 PM
• 10:00 PM (7 hours), Mon & Tue 2:00 PM
• 10:00 PM (7 hours), Wed & Thu Qualifications Strong customer service and communication skills Basic knowledge of Windows and/or Mac systems Familiarity with common office and presentation software Ability to work independently and escalate complex problems when necessary Reliable, detail-oriented, and willing to learn new technology Additional Information No prior AV experience required
• training is provided on an ongoing basis #TB_EN #ZR Why TalentBurst?

At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.