PRIMARY PURPOSE

The Video Communications Administrator provides operational and technical support for the video collaboration service line, telehealth technologies and digital media platforms. The VC Administrator will work closely with the Collaboration team members on the video service line and solution implementations.

Major Responsibilities End-to-End AV Operations :

Overseeing all audio-visual systems and ensuring seamless functionality across livestream broadcasting, video conferencing, and in-room AV setups

Technical Support & Troubleshooting :

Providing hands-on and remote support for AV systems, including setup, maintenance, and real-time issue resolution. Supporting Mac and PC based presentations

System Integration :

Collaborating with vendors like Stryker, Medtronic, Boston Scientific, J&J, Proximie, and others to coordinate AV hardware needs and system integration for surgical training environments

Strategic Collaboration :

Supporting collaborative initiatives to enable telepresence, video segmentation, and bi-directional broadcasting for surgical education

MINIMUM JOB REQUIREMENTS

Education Bachelor's Degree or equivalent knowledge Certification / Registration / License n/a Work Experience Typically requires 3 years of experience in video conferencing, unified communications and collaboration Knowledge / Skills / Abilities In depth working knowledge of underlying IT technology associated with programs.

Skill set to include:

software administration, server/data base skills and knowledge of router LAN/ WAN and telephony architecture. Must be proficient in the use of the Microsoft Office (Excel, PowerPoint and Word) or similar products. Basic knowledge and practical application of video conferencing technologies and protocols. (H.320, H323, H.264, SIP and TIP, etc.) Working experience with major videoconferencing equipment such as: Codecs from Cisco, Tandberg, Polycom, Lifesize, Vidyo etc. Basic knowledge of MCU and control systems from Cisco, Polycom, etc. ISDN Network Infrastructure and Implementation (BRI and T1) H.323 Endpoints, Gateways, MCU's, and Gatekeepers. Experience in Audio Visual Solutions including: Videoconferencing, Multimedia, Distance Learning, Facility coordination or Networking systems preferred. Ability to test, troubleshoot and work independently to resolve both customer and executive management conferencing issues or problems with exceptional customer service skills. Basic networking understanding and skills including firewall and QoS compliance with video standards.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Ability to travel Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb and reach above shoulders and work at heights at various times in the workday. Must be able to lift and carry up to 50 lbs at waist height a reasonable distance. Must be able to push/pull with 10 lbs of force. Must have functional vision, speech and hearing. Must be able to use hands with find manipulation when using computer keyboard. May be exposed to fumes, odors, dust and dirt. May be exposed to mechanical, electrical and chemical hazards; therefore protective equipment may be worn as necessary. Operates all equipment necessary to perform the job Comfortable working around live animals Comfortable working around human tissue

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.