Audio Video Support Specialist

Job Description:

This position is responsible for providing operational and technical solutions for corporate AV-based devices on dedicated VLAN environments across the enterprise. The successful candidate must understand business requirements and translate these requirements into solutions. The position must work collaboratively with multi

• disciplinary workgroups to seek solutions to problems, and champion compliance & change efforts which result in improved user experience and customer satisfaction.

Responsibilities:

Focus on superior customer service levels, in all situations, especially under pressure. This role works regularly with peers and management of every department, contractors, executive leadership, and the Board of Directors. Resolve hardware and software problems efficiently with minimum disruption to users and coordinates hardware repairs with service vendors as merited. Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner. Install, configure, troubleshoot, order, ship, and maintain desktop computer images and players for the SCALA digital signage network. Coordinate switch routing and firewall changes with appropriate teams to expand and maintain SCALA infrastructure across the enterprise. Train and provide documentation to new users of the SCALA web-based content management system. Develop and maintain knowledge base, inventory and training documentation of relevant audio-visual hardware. Administration of virtual servers and web-based user interfaces for AV-related services and devices. Develop and maintain the programming and graphical user interfaces for all Crestron devices at the FDY campus. Manage Findlay Auditorium sound booth and associated equipment in order to facilitate all meetings possible including but not limited to teams, teams live, etc. Track and monitor statistics and analytics regarding equipment and conference room utilization. Familiarity with data visualization to report relevant data to stakeholders is preferred. Lead and participate in AV-related conversations and system designs with Facilities and IT-EUC for new construction and renovations. Sharepoint Administrator for Audio Visual public and private pages. Coordinates with budget analyst to identify and specify annual budget requirements.

Technical Abilities Required:

Demonstrated ability to support and operate live event production environments, including multi-camera setups and live switching, Streaming platforms (e.g., Microsoft Teams Live / Town Hall), Video production systems such as Tri caster, Advanced audio engineering and mixing highly preferred. Experience managing and supporting large meeting spaces or auditoriums, including sound booths and integrated AV systems highly preferred. Hands-on experience with AV control systems, particularly Crestron, including programming, user interface development, and system maintenance highly preferred. Familiarity with enterprise networking concepts (e.g., switch configuration, VLANs, firewall coordination) as they relate to AV infrastructure preferred. Experience with digital signage platforms (e.g., SCALA), including player management, content deployment, and end-user training preferred. SME in supporting and troubleshooting Operating Systems; Windows 11, MacOS, Office 365, Remote Desktop, Microsoft Teams, Microsoft Office suite, IOS devices (iPad and iPhone), Crestron, SCALA, Adobe Suite, and production hardware (cameras, switchers, mics, speakers, soundboards, and presentation devices).

Skill Sets:

Drive for Results

• Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Communication
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them to understand and retain the message. Business Partner
• Actively aligning departmental concerns with overall organizational concerns; consciously seeking bottom-line results.

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. Managing Priorities

• Effectively managing time and resources to ensure that work is completed efficiently. Teamwork
• Using appropriate methods and a flexible interpersonal style to help build a cohesive team, facilitating the completion of goals.

Keeps the organization's vision and values at the forefront of decision making and action. Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Utilizes a combination of business acumen and technical knowledge to identify, prioritize, and solve high-impact business problems.

Qualifications:

4

• 10 years working with and supporting end users and VIP's. 4+ years working with third party service suppliers
• should include SLA and service definition functions. Experience working with remote and travel users
• plans and assists with issues that come up.

Able to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions. Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities. Ability to support and explain technical concepts to users at various levels of technical proficiency. Effectively manages difficult or volatile situations. Able to read and understand technical manuals, procedures, and OEM guides. Excellent interpersonal skills Ability to assess, analyze and research technical situations and provide viable alternatives. Ability to learn new technologies and procedures quickly. Ability to communicate effectively with wide variety of users, and technical teams. Technical writing

Top Skills Details:

crestron,crestron toolbox,Enterprise AV,audio visual,audio visual support,scala,AV Analytics,Live Event,AV Troubleshooting,executive support,

Microsoft Teams Live,Audio Engineering,Video Switching,Audiovisual Additional Skills & Qualifications:

Self-motivated Results-oriented People-oriented Team Player Strong interpersonal abilities

• must project credibility and integrity Goal seeker Inquisitive Creative Detail oriented A great listener Flexible with hours Obsessed with Customer Experience Self-Critical High Judgement Trusted Action and Results orientated

Experience Level:

Intermediate Level Job Type & Location This is a Contract position based out of Toledo, OH. Pay and Benefits The pay range for this position is $25.00

• $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Toledo,OH.

Application Deadline This position is anticipated to close on May 19, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.