Job Listing ID:

4570525

Job Title:

Creative Operations Director

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

09/16/2026

Hours Worked Per Week:

Not Provided

Shift:

Not Provided

Duration of Job:

Either Full or Part Time, more than 6 months

SR You may contact this employer directly.

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Job Summary Become a part of our caring community Humana is evolving how creative and content work gets planned, produced, governed, and measured-and we're looking for an operational leader to help make that work easier, smarter, and more scalable. As Director, Creative Operations, you'll lead the systems, processes, resource planning, and governance that enable high-quality creative delivery across Humana's in-house agency. In a typical day, you may partner with creative, account, marketing, MarTech, compliance, and analytics teams to remove workflow friction, improve intake and prioritization, strengthen risk controls, and help teams use data and tools more effectively. This role is ideal for a collaborative leader who can connect operational discipline with creative excellence in support of better member, patient, and business outcomes. The Director, Creative Operations leads the operational engine for Humana's Creative and Content organization. This role establishes scalable workflows, governance practices, resource planning routines, and performance reporting that help teams deliver compliant, on-brand creative work with greater speed and consistency. The Director partners closely with creative leadership, account teams, business partners, MarTech, Consumer Data Insights Analytics (CDIA), procurement, and compliance stakeholders to improve how work moves from intake through delivery. This work supports Humana by helping teams create clearer, more effective communications and experiences for members, patients, caregivers, and communities. Key Role Functions Lead creative operations strategy, including intake, prioritization, resourcing, workflow design, production governance, and delivery standards across the in-house agency Establish and improve operating processes that increase quality, speed, transparency, and accountability across creative and content development Partner withMarTech, CDIA, compliance, and business teams to strengthen tools, reporting, approvals, risk controls, and data-informed decision making Oversee resource planning, capacity management, vendor coordination, and budget-related operational inputs to ensure work is staffed and delivered effectively Partner with procurement tomaintainvendor contract renewals, supporttimelyapprovals, and ensure vendor agreements align with operational needs and budget expectations Partner with Finance to track team budget performance month-over-month, surface variances, and supporttimelybudget planning and forecasting decisions Oversee quality assurance practices for the team, ensuring creative and content deliverables meet brand, compliance, accessibility, and operational standards before delivery Define operational metrics and routines that help leadersidentifybottlenecks, improve performance, and scale creative support for Humana's strategic priorities Use your skills to make an impact Required Qualifications Bachelor's degree in Marketing, Communications, Business, Operations, ora relatedfield, or equivalent professional experience 8+ years of experience in creative operations, marketing operations, agency operations, production operations, or related operational leadership roles 3+ years of experience leading teams, managing managers, or directing cross-functional operational programs Demonstratedexperiencebuilding or improving intake, workflow, resource management, prioritization, reporting, or governance processes in a matrixed organization Experience partnering with creative, marketing, technology, analytics, compliance, and business stakeholders to deliver operational improvements Preferred Qualifications Experience l... General and Operations Managers

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Compensation

Not Provided

Job Requirements

Experience Required:

See Job Summary

Education Required:

None

Minimum Age:

N/A