Overview Join us and be involved in a team that brings future vacation dreams to life. The Vacation Planning Specialist contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience. Generous benefits begin on day one to include medical, dental, vision and HGV travel perks! 401(K) and PTO plans are available after 90 days of employment.

Compensation plan:

$18.00 per hour plus bonus Responsibilities Give the best guest experience that falls in line with our Mission, Vision and Values. Call package holders to book travel dates, verify details, answer questions and follow up as needed. Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs Meet performance standards for department metrics Sales skills required for the reselling/upselling and saving of packages Collecting of additional monies and fees associated with package Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers. Efficient in using multiple computer systems. Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet

Schedule Details:

Our Activations department works Monday-Friday. Sundays Off. Saturdays and Holidays are based on business needs. PM

•1:30pm

•9:30pm Paid training is provided for 4 weeks.

Training hours:

8:30 am on day one, then 9:00 am

•5:00 pm Monday through Friday.

Pay:

From $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance Application Question(s): Are you proficient in Microsoft Office? Do you have sales skills, reselling/upselling and saving of packages? (Required)

Experience:

Call center: 1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person