Stained Hourglass Escapes is seeking lovers of adventure and story to guide our award-winning experiences in downtown Salem, Massachusetts. Dedicated individuals with an attention for detail and a proactive mindset are encouraged to apply. Emphasis on the customer experience is key, and the ability to memorize complex processes (with training and support) is a must. Background in improv or theater is a plus.

Game Guide duties:

• Facilitate escape room experiences for private groups of customers with a high level of attention, from greeting and checking in, to guiding the game, to seeing them off when the game is over.
• Conduct sales of escape room bookings, including pitching the concept of an escape room to new players, both for walk-ins and over the phone.
• Maintain the cleanliness of the game spaces, control rooms, and public areas of the store.
• See and meet the need to switch quickly between any of the above duties.
• Be open to feedback to improve in your position and in the quality of the experience you deliver.
• Willingness to raise professional issues or concerns proactively and pleasantly.

Responsibilities/tasks:

• Customer service (including operating point of sale devices, using a digital booking platform, answering the phone, etc.)
• Game operation (including using a digital control platform, paying close attention to players to provide quick and helpful hinting as needed, and some light character acting)
• Basic facility maintenance (sweeping/vacuuming/mopping floors, trash removal, cleaning restrooms)
• Ability to use fine motor skills (turning keys, flipping small switches), to kneel and crouch frequently, to use a stepladder, and to go 1-1.

5 hours without bathroom breaks.

Hours and Availability:

We are seeking applicants with availability for weekend daytime and/or evening hours (shifts approx. 10:30-3 or 4:30-9:00 on Fridays, Saturdays, and Sundays). Availability for all weekends in October and the ability to commute through heavy traffic is required, local applicants preferred. This is a seasonal position extending through New Year's 2027, with a higher concentration of hours (12-18+/wk) in October and around Christmas, and fewer hours (8-12/wk) in early December. There is potential for employment to extend to a permanent position, but no guarantees can be made.

Job Type:

Part-time Pay:

$16.00

• $18.

00 per hour

Benefits:

Paid time off Application Question(s): Please share in a few sentences what interests you about this position. Please do not use AI to write your response.

Work Location:

In person