MARYLAND TRANSIT ADMINISTRATION

Transit Information Agent (8045)

• ACCEPTING ONLINE APPLICATIONS ONLY

• Bilingual applicants are encouraged to apply
• The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day!

!!! The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team. This recruitment is open to all qualified applicants! The Maryland Transit Administration (MTA ) is recruiting for a Transit Information Agent . The Information Agent will communicate with customers via telephone to coordinate travel/route arrangements for individuals traveling on MTA Local and Commuter Bus, Light Rail, MARC Train and Metro system. The Information Agent will answer inquiries in a professional, timely and accurate manner while using a computer to access, enter and retrieve data simultaneously. The Information Agent will document complaints, compliments and concerns while consistently demonstrating excellent telephone customer service skills. The Information Agent will read manual and electronic maps, service schedules, access databases and websites. The Information Agent will handle multiple incoming contacts and interpret information from multiple resources. Must be able to multi-task in a fast-paced structured professional environment. May also perform other clerical duties related to the position.

Location:

Baltimore City, MD Education :

Possession of a high school diploma or an equivalency (GED) certificate.

Experience :

Two (2) years of experience working in a call center and/or a customer service telephone position, providing direct customer assistance to the public as a telemarketer, telephone services representative, credit service representative or a similar customer service position that involves simultaneous answering telephones and data entry. The ideal candidate will have excellent listening, communication, articulate, writing and interpersonal skills.

• If you meet the qualifications, you will be notified to take the hands-on examination, date to be determined at 1515 Washington Blvd, Baltimore, MD 21230.

The exact time and additional details will be provided in a separate email by the Testing Unit. If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position.

NOTES:

1. The Information Agent is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Transit Information Contact Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled. This job requires sitting for long periods of time. 2. The Contact Center operating hours are 6am-7pm and are subject to change. Applicants must be able to work various shifts; daytime, evenings, weekends and holiday shifts as determined by the needs of the Transit Information Department. 3. Applicants will be required to successfully demonstrate knowledge, skills and abilities operating a computer, in data entry, writing and customer service skills by passing an examination administered on a computer and interview. N/a Employees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings, be aware of hazards in their work area, and should report hazards, unsafe acts, near misses, injuries, and accidents immediately. To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. Employees may only perform work for which they have the appropriate safety training.

To Apply:

You must complete a Maryland Department of Transportation (MDOT) application (Form MJ-45) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MTA, one of the Transportation Business Units, or the Authority. The incumbent in this position may be a member of a covered bargaining unit and may be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

Note:

Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering at www.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website. Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), https://www.wes.org/ . Reasonable accommodation for persons with disabilities will be provided as requested. The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer. TTY call 711 TTY Users May Also Call Their Telecommunications Relay Service

WE ARE AN EQUAL OPPORTUNITY EMPLOYER MTA

does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

Issue Date:

09/03/2026