An Interpreter or Translator uses language and communication skills to convert words and concepts from one spoken language to another, or from spoken language to sign language. Works with written information and texts to create translations that are accurate and capture the style and nuance of the original text.
Card Services Specialist I - Bilingual (English/Spanish) Lake Michigan Credit Union - 3.5 Grand Rapids, MI Job Details Full-time 8 hours ago Benefits Paid parental leave Health savings account Health insurance Dental insurance Tuition reimbursement Parental leave Vision insurance Qualifications Foreign language proficiency Over-the-phone interpretation Phone communication High school diploma or
GED Full Job Description General Information Primary Location:
5537
Glenwood Employee Status:
Full-Time Workplace Type:
Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is currently looking for a Card Services Specialist to join our team. This Card Services Specialist I role requires a deep understanding of credit union products and services, excellent verbal and written communication skills, and the ability to multi-task in a fast-paced environment. The Card Services Specialist I assists staff and members with account and card questions; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards as well as reviewing charges to determine fraudulent activity. What you'll do: Assists members and staff with their telephone requests regarding card servicing; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Serve as an on-call interpreter for the assigned location and internal departments requiring Spanish language member-facing support, including assisting with member meetings and transactions, explaining financial products and services, resolving language-related issues, and clarifying policies to enhance communication and member experience. Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel. Provides members with information and direction regarding their account status, requests, payments, and rights and obligations associated with the account. Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals. Performs other related duties as assigned. Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence. What you'll bring: A minimum of one year up to three years of similar or related experience, including preparatory experience. High school diploma or equivalent (required); some college coursework or banking experience is a plus. Proficiency in spoken English and Spanish, with the ability to interpret between multiple parties. Candidates must complete a telephone-based language proficiency assessment during the application process. What you'll get:
All Employees:
weekly pay and retirement savings options.
Full Time Employees:
comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: . If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848. LMCU is an Equal Opportunity Employer
