At Chewy, taking care of pets and the people who love them through the highs, the lows, and the everyday is what drives us. Grounded in that purpose and focused on our mission to be the most trusted and convenient destination for pet parents and partners everywhere, we work every day to help people feel more confident, supported, and capable in caring for the animals they love—showing up with the products, services, care, and guidance they need, whenever they need it. Bringing that to life takes exceptional leaders. Leadership at Chewy is guided by our Operating Principles, which define how we lead, make decisions, develop talent, serve our customers, and grow our business. We value leaders who think strategically, stay close to the customer, and aren't afraid to roll up their sleeves alongside their teams. They solve complex challenges, build high-performing organizations, and partner closely with senior leaders to shape the future of Chewy. If you're energized by building, leading, and making a meaningful impact, this leadership opportunity may be the right fit for you.
Your Opportunity:
At Chewy, our culture is one of our greatest competitive advantages. We believe exceptional Team Member experiences don't happen by accident—they are intentionally designed through strong leaders, meaningful development, and a culture rooted in our Operating Principles. We are seeking a Director, Culture & Talent Development to lead the strategy, design, and execution of enterprise programs that strengthen leadership capability, build an inclusive culture, and create scalable development experiences across the Team Member lifecycle. This leader will oversee both Culture & Inclusion and Talent Development, ensuring our learning experiences, leadership expectations, engagement strategies, and culture initiatives work together to accelerate business performance and help every Team Member thrive. Reporting to the Senior Director of Talent & Inclusion, this role partners closely with HR Business Partners, Executive Leadership, Talent Management, Internal Communications, and business leaders across Chewy.
What You'll Do:
Enterprise Culture & Inclusion Strategy Develop and evolve Chewy's enterprise culture strategy aligned to business priorities and Operating Principles. Build scalable mechanisms that embed culture into every stage of the Team Member lifecycle. Serve as a steward of Chewy's Operating Principles, ensuring they come to life through leader behaviors, communications, talent practices, and everyday experiences. Measure and continuously improve culture health through engagement data, business metrics, and employee feedback. Leadership & Talent Development Create and execute a comprehensive enterprise learning strategy supporting leaders from first-time managers through executives. Design modern leadership development experiences that accelerate capability building through instructor-led learning, digital experiences, coaching, peer learning, simulations, AI-enabled learning, and experiential development. Lead enterprise onboarding, leadership programs, manager excellence initiatives, executive development experiences, and career development programming. Establish learning journeys aligned to business capability needs and future workforce priorities. Inclusion & Team Member Experience Lead strategies that foster an inclusive culture where every Team Member feels connected, respected, and able to do their best work. Partner across HR Centers of Excellence to ensure inclusive practices are embedded throughout talent processes. Provide executive sponsorship and strategic oversight for Team Member Resource Groups. Design scalable programs that strengthen belonging while supporting business outcomes. Organizational Capability Translate engagement results, talent insights, and organizational data into enterprise development priorities. Build leadership capability around coaching, feedback, performance, career development, and change leadership. Stay ahead of emerging trends in leadership, organizational effectiveness, AI-enabled learning, and workforce development. Program Leadership & Operations Lead a portfolio of enterprise programs from strategy through execution. Develop annual learning and culture roadmaps, governance routines, success metrics, and investment strategies. Evaluate internal and external learning resources, technologies, and vendors. Measure program effectiveness through adoption, behavior change, engagement, leadership effectiveness, internal mobility, and business outcomes. People Leadership Lead and develop a high-performing team responsible for Talent Development and Culture & Inclusion. Build organizational capability through coaching, talent planning, succession, and career development. Foster a culture of innovation, accountability, and continuous improvement
What You'll Need:
10+ years of progressive experience across Talent Development, Organizational Development, Culture, Leadership Development, or related HR disciplines. Experience leading enterprise-wide leadership development and culture initiatives within a large, complex organization. Demonstrated success designing scalable leadership and learning strategies that drive measurable business outcomes. Strong understanding of adult learning principles, organizational effectiveness, leadership capability, and employee engagement. Experience leading cross-functional initiatives and influencing senior executives. Strong analytical skills with the ability to translate workforce data into actionable strategies. Exceptional communication, facilitation, and executive presence. Experience leading high-performing teams in a fast-paced, matrixed environment. Experience with large scale, highly matrixed employee engagement events.
Preferred Qualifications:
Proven ability to influence senior leaders and drive enterprise-wide talent initiatives. Experience implementing modern learning technologies, AI-enabled learning solutions, and digital learning ecosystems. Experience building leadership capability frameworks and enterprise leadership expectations. Knowledge of employee engagement, organizational culture measurement, and change management. Advanced degree or certifications in Organizational Development, SHRM, HCI, PROSCI, or related disciplines. Success in this
Role:
An exceptional
Director, Culture & Talent Development:
Creates a consistent leadership experience across Chewy. Builds scalable development solutions that improve business performance. Strengthens culture by embedding Operating Principles into how leaders lead. Uses data to anticipate organizational capability needs rather than simply responding to requests. Balances innovation with operational excellence to deliver measurable impact. Develops a high-performing team that serves as trusted advisors across the enterprise.
What You'll Get:
A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere-different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission! Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best. Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities. Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work. The base salary range for this role is $186,500 - $297,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus. We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
